Director, Ticketing

Hometown Soccer Holdings; Washington; Sur place; USD 70 000 - 96 000; Plein temps

Résumé du poste

Hometown Soccer Holdings in the Pacific Northwest is seeking a Director of Ticketing who will design our ticket product lineup, build the season ticket program, hire and lead the Ticket Sales team, and own the sales strategy from scratch. Based on-site with on-site operations, you will manage CRM and reporting, align with Marketing, and report to the President.

This role offers ownership, a base salary of $82,500 plus a commission plan and BBOP eligibility. Travel up to 5% is noted in the ad.

Qualifications

• 5+ years of experience in ticket sales or sales leadership, ideally in sports, live entertainment, or venue management.
• A track record of building and leading a sales team with real ownership of results.
• Comfort building sales infrastructure and strategy from scratch, without an established playbook.
• Strong data fluency — comfortable using sales and fan data to shape strategy, not just report on it.
• Experience in professional sports — especially at the minor league or emerging‑market level — is a plus.
• Personal fearlessness when it comes to selling creatively, consultatively and joyfully– and the ability to teach that to others.

Responsabilités

• Design our ticket product lineup — season memberships, partial plans, group packages, and single-match tickets — including pricing and inventory strategy
• Build our season ticket program — the benefits, perks, and member-exclusive events that make membership worth it and give fans a real reason to renew year after year; including designing our inaugural season program and kickoff strategy
• Hire, train, and manage the Ticket Sales team, setting clear goals and building the processes that help the team perform
• Lead our Ticket Membership executives responsible for engaging season ticket members and group customers, making sure every member and group relationship is genuinely looked after in creative ways that align with our brand and values
• Run a regular sales management cadence — performance tracking, coaching, and course correction as needed
• Build and launch group sales, corporate hospitality, and membership renewal programs
• Manage the Manager, Ticketing Operations, setting priorities for our CRM, ticketing platform, and reporting infrastructure so the tools and data underneath our sales effort are solid
• Co‑own fan and ticketing data with Marketing, including what we track and how it informs pricing, promotions, and retention
• Align with Marketing on timing and messaging for sales campaigns, promotions, and renewals
• Report sales performance, pipeline health, and demand trends to club leadership
• Additional duties as assigned

Connaissances

Ticketing leadership

Team leadership

Sales strategy

Data fluency

Entrepreneurial selling

Sports industry experience

Description du poste

Who We Are

Hometown Soccer Holdings (HSH) is building locally rooted MLS NEXT Pro clubs, deeply connected to their communities and poised for long-term success.

Who We Are

Hometown Soccer Holdings (HSH) is building locally rooted MLS NEXT Pro clubs, deeply connected to their communities and poised for long-term success. We’re launching a new professional soccer club in the Pacific Northwest region and seeking talented individuals to join us. We’re looking for builders — entrepreneurial operators who thrive with real ownership of their work, are comfortable moving fast, and are energized rather than intimidated by a blank slate. This is not an environment for people who need an established playbook; it’s for people who want to write one, and who see the scrappiness of building something from scratch as an incredible opportunity. In return, you’ll get outsized responsibility, direct exposure to club leadership, and the chance to leave your fingerprints on a new organization from day one. Reporting to the President, the Director of Ticketing is the ticketing leader of this new club. This person will be responsible for filling our new home stadium — building the ticket products, the sales team, and the sales strategy from scratch. This role requires real sales leadership experience paired with genuine care for the fan on the other side of the transaction. The ideal candidate has led a ticket sales team and wants ownership of building that function from the ground up. This position is based in the Pacific Northwest region and will be predominantly on-site. The exact location of this new club will be announced publicly in the near future. Qualified candidates who advance to the interview stage will be asked to sign a non-disclosure agreement (NDA) before receiving additional details about the location. This is a rare opportunity to help shape a professional soccer organization at a foundational moment — contributing to a new club launch, front office, systems, and team culture that will carry the club for years to come.

Who You Are

You’re the person who ends up talking about Saturday’s theme promotion with the family at the next table, and by the time the check comes, they’re thinking about season tickets. You can’t walk past a youth soccer field, strangers discussing our sport, a busy neighborhood bar or a rain-drenched late night co‑ed game without seeing our future fans. People are your favorite part of the job, and you’ve figured out that the best selling barely feels like selling. You’ve built and led teams before, and you know a sales culture comes from how the leader carries it. You'll pick up the phone and work a lead list alongside your reps. You'll know your members by name. You track the numbers every day, but the goal was never just moving inventory. It’s filling a stadium with people who feel like it’s theirs. There are thousands of future fans around us who don’t yet know that they want to be part of what we’re building. We need someone who can’t wait to go out there and find them.

What You Will Do

• Design our ticket product lineup — season memberships, partial plans, group packages, and single-match tickets — including pricing and inventory strategy
• Build our season ticket program — the benefits, perks, and member-exclusive events that make membership worth it and give fans a real reason to renew year after year; including designing our inaugural season program and kickoff strategy
• Hire, train, and manage the Ticket Sales team, setting clear goals and building the processes that help the team perform
• Lead our Ticket Membership executives responsible for engaging season ticket members and group customers, making sure every member and group relationship is genuinely looked after in creative ways that align with our brand and values
• Run a regular sales management cadence — performance tracking, coaching, and course correction as needed
• Build and launch group sales, corporate hospitality, and membership renewal programs
• Manage the Manager, Ticketing Operations, setting priorities for our CRM, ticketing platform, and reporting infrastructure so the tools and data underneath our sales effort are solid
• Co‑own fan and ticketing data with Marketing, including what we track and how it informs pricing, promotions, and retention
• Align with Marketing on timing and messaging for sales campaigns, promotions, and renewals
• Report sales performance, pipeline health, and demand trends to club leadership
• Additional duties as assigned

Location: Pacific Northwest Region

Reports To: President

Classification: Full time, exempt

Travel: Up to 5%

What You Have

• 5+ years of experience in ticket sales or sales leadership, ideally in sports, live entertainment, or venue management
• A track record of building and leading a sales team with real ownership of results
• Comfort building sales infrastructure and strategy from scratch, without an established playbook
• Strong data fluency — comfortable using sales and fan data to shape strategy, not just report on it
• Experience in professional sports — especially at the minor league or emerging‑market level — is a plus
• Personal fearlessness when it comes to selling creatively, consultatively and joyfully– and the ability to teach that to others

Compensation

Base Salary: $82,500

Commission plan: You will be eligible for a competitive commission plan, which will be outlined in a separate document.

Broad-Based Ownership Pool (BBOP) Eligibility: This position is eligible to participate in a Broad-Based Ownership Pool, a company-wide equity program designed to give employees a stake in the organization’s long-term success. Additional details on allocation and vesting will be provided as the program is finalized.

WHAT WE OFFER

Benefits: All Full-Time Employees are eligible to participate in our standard benefits package. Including, but not limited to:

• Generous Paid Time Off
• Employer Sponsored Medical, Dental, and Vision insurance for employees and their dependents
• Retirement Plan
• Complimentary access to an Employee Assistance Program
• Pre‑Tax Flexible Spending Accounts - both Medical and Dependent Care
• Company provided basic Life insurance and Long Term Disability
• Other voluntary benefits, including Short-Term Disability and Term Life Insurance

EQUAL EMPLOYMENT OPPORTUNITY

Hometown Soccer Holdings is an equal opportunity employer. We are committed to building a staff that reflects the communities our clubs play in. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, pregnancy, genetic information, or any other characteristic protected by applicable law. Reasonable accommodations are available at any point in the application or employment process.

E-VERIFY STATEMENT

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States, and to complete the required employment eligibility verification document form upon hire. Hometown Soccer participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.