Director, Ticket Operations & Game-Day Impact

San Jose Earthquakes Soccer; San Jose (CA); In loco; USD 90.000 - 100.000; Tempo pieno

Descrizione del lavoro

The San Jose Earthquakes Soccer are looking for a Director, Ticket Operations to lead ticket operations across the club and select PayPal Park events. You will report to the Sr. Director, Ticket Operations and Business Intelligence, guiding strategy, systems, and day-to-day execution.

The role requires deep experience in ticketing operations, team leadership, and strong collaboration with IT, BI, marketing, and finance to optimize pricing, inventory, forecasting, and community ticketing efforts.

Competenze

• Bachelor's degree or equivalent.
• 5+ years in Ticket Operations or Box Office.
• 2+ years leading teams or managing operational functions.
• Advanced knowledge of ticketing systems (Tixr Studio, Archtics, SeatGeek).
• Ability to influence and communicate with VP and C-level clients.
• Professional verbal and written communication skills.
• Excellent inventory and time management, organizational skills.
• Proficiency in Microsoft Excel and CRM platforms (Salesforce or similar).
• Strong work ethic and desire to build a career in professional sports.

Mansioni

• Oversee all Tixr Studio ticketing functions: event setup, parking, access control, season renewals, invoicing, reporting, and API relationships including Fortress and Two Circles/KORE.
• Collaborate with Sr. Directors of BI, Marketing, and Ticket Sales on pricing, inventory, forecasting, promotion, distribution, and community ticketing strategies.
• Assist Ticket Sales, Service, Sponsorship, Marketing, and Community teams with day-to-day ticketing needs.
• Manage, train, and advise Ticket Operations and Box Office staff; lead event-day operations and access control.
• Serve as primary ticketing liaison for outside events.
• Assist Finance with reporting and reconciliation.
• Work with Tixr team to develop and optimize the Studio system.
• Perform other duties as assigned.

Conoscenze

Leadership

Communication

Organizational Skills

Ticket Operations

Excel

CRM

Team Leadership

Stakeholder Management

Formazione

Bachelor's degree or equivalent

Strumenti

Tixr Studio

Archtics

SeatGeek

Descrizione del lavoro

The San Jose Earthquakes Soccer are looking for a Director, Ticket Operations to lead ticket operations across the club and select PayPal Park events. You will report to the Sr. Director, Ticket Operations and Business Intelligence, guiding strategy, systems, and day-to-day execution.

The role requires deep experience in ticketing operations, team leadership, and strong collaboration with IT, BI, marketing, and finance to optimize pricing, inventory, forecasting, and community ticketing efforts.