Director, Ticket Operations

San Jose Earthquakes Soccer; San Jose (CA); On-site; USD 90,000 - 100,000; Full time

Job summary

The San Jose Earthquakes are seeking a Director, Ticket Operations to lead all ticket operations for the club and select PayPal Park events. You will oversee systems, reporting, forecasting, pricing strategies, and cross-department execution to ensure strong event-day performance.

You will manage and develop a ticketing team, coordinate with Finance, Marketing, and Sales, and serve as the primary liaison for external events. This role requires leadership, strategic thinking, and strong analytics.

Qualifications

• Bachelor's degree or equivalent.
• Minimum of five years of prior Ticket Operations or Box Office Management experience.
• Two or more years of experience leading teams or managing operational functions.
• Advanced knowledge of ticketing systems, such as Tixr Studio, Archtics, or SeatGeek, and ticket operations best practices.
• Ability to work in a team-oriented environment and effectively influence and communicate with VP and C-level clients.
• Professional verbal and written communication skills.
• Excellent inventory management, time management, and organizational skills.
• Proficiency in Microsoft Office, with advanced Excel skills, and experience with Salesforce or comparable CRM platforms.

Responsibilities

• Oversee all aspects of Tixr Studio ticketing system functions, including event setup, parking, access control, season ticket renewals and invoicing, financial and MLS reporting, and third-party API relationships and execution, including Fortress and Two Circles/KORE Software.
• Work closely with the Sr. Directors of Business Intelligence, Marketing, and Ticket Sales on strategies and execution for pricing, inventory, forecasting, promotion, distribution, complimentary ticketing, and community ticketing.
• Assist Ticket Sales, Service, Sponsorship, Marketing, and Community departments with day-to-day ticketing needs.
• Manage, train, and advise full-time and part-time Ticket Operations employees and Box Office staff, and lead access control and all box office operations on event days.
• Serve as the primary ticketing liaison for all outside ticketed events.
• Assist Finance with reporting and reconciliation.
• Work with the Tixr team on the development and optimization of the Studio ticketing system.
• Perform other duties as assigned.

Skills

Self-Starter

Detail Oriented

Flexibility

Planning and Organizational Skills

Financial Analysis

Analytical Thinking

Technical Expertise

Initiative

Growth Mindset

Education

Bachelor's degree or equivalent

Tools

Tixr Studio

Archtics

SeatGeek

Job description

The San Jose Earthquakes have a mission to establish our home as the epicenter of American soccer by uniting Northern California with big dreams, big hustle, and big impact. We are seeking a Director, Ticket Operations who will oversee ticket operations for the San Jose Earthquakes and select additional PayPal Park events.

About The Position

The San Jose Earthquakes are seeking an experienced and organized individual to join our team as Director, Ticket Operations. As Director, Ticket Operations, you will be responsible for the reporting, strategic planning, implementation, and execution of all ticket operations functions for the San Jose Earthquakes and select additional PayPal Park events. This position is ideal for someone who enjoys leading teams, managing ticketing systems, and working across departments to ensure effective ticket operations and event-day execution. This position will report to the Sr. Director, Ticket Operations and Business Intelligence.

Who You Are

We are looking for people that want to hustle big.

• Hustle: Having the desire to authentically connect people, willing to always show up for our fans, and having an innate pride in their work.
• Big: Devoted to quality in all aspects of the job, not afraid to swing big, and own the result.

Successful Candidates

A successful candidate in this position takes pride in performing their essential duties and executing at the highest levels. They have a natural desire to learn and to grow their career in sports. They should also possess strong leadership, communication, and organizational skills, enabling them to manage ticket operations employees, support internal departments, and oversee accurate reporting and efficient event-day operations.

Job Competencies Include

• Self-Starter
• Detail Oriented
• Flexibility
• Planning and Organizational Skills
• Financial Analysis
• Analytical Thinking
• Technical Expertise
• Initiative
• Growth Mindset

Responsibilities

• Oversee all aspects of Tixr Studio ticketing system functions, including event setup, parking, access control, season ticket renewals and invoicing, financial and MLS reporting, and third-party API relationships and execution, including Fortress and Two Circles/KORE Software.
• Work closely with the Sr. Directors of Business Intelligence, Marketing, and Ticket Sales on strategies and execution for pricing, inventory, forecasting, promotion, distribution, complimentary ticketing, and community ticketing.
• Assist Ticket Sales, Service, Sponsorship, Marketing, and Community departments with day-to-day ticketing needs.
• Manage, train, and advise full-time and part-time Ticket Operations employees and Box Office staff, and lead access control and all box office operations on event days.
• Serve as the primary ticketing liaison for all outside ticketed events.
• Assist Finance with reporting and reconciliation.
• Work with the Tixr team on the development and optimization of the Studio ticketing system.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree or equivalent.
• Minimum of five years of prior Ticket Operations or Box Office Management experience.
• Two or more years of experience leading teams or managing operational functions.
• Advanced knowledge of ticketing systems, such as Tixr Studio, Archtics, or SeatGeek, and ticket operations best practices.
• Ability to work in a team-oriented environment and effectively influence and communicate with VP and C-level clients.
• Professional verbal and written communication skills.
• Excellent inventory management, time management, and organizational skills.
• Proficiency in Microsoft Office, with advanced Excel skills, and experience with Salesforce or comparable CRM platforms.
• Strong work ethic and a desire to build a career in professional sports.

Salary range: $90,000 - $100,000

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.