Director of Ticket Operations & Event Strategy

San Jose Earthquakes Soccer; San Jose (CA); On-site; USD 90,000 - 100,000; Full time

Job summary

The San Jose Earthquakes are seeking a Director, Ticket Operations to lead all ticket operations for the club and select PayPal Park events. You will oversee systems, reporting, forecasting, pricing strategies, and cross-department execution to ensure strong event-day performance.

You will manage and develop a ticketing team, coordinate with Finance, Marketing, and Sales, and serve as the primary liaison for external events. This role requires leadership, strategic thinking, and strong analytics.

Qualifications

• Bachelor's degree or equivalent.
• Minimum of five years of prior Ticket Operations or Box Office Management experience.
• Two or more years of experience leading teams or managing operational functions.
• Advanced knowledge of ticketing systems, such as Tixr Studio, Archtics, or SeatGeek, and ticket operations best practices.
• Ability to work in a team-oriented environment and effectively influence and communicate with VP and C-level clients.
• Professional verbal and written communication skills.
• Excellent inventory management, time management, and organizational skills.
• Proficiency in Microsoft Office, with advanced Excel skills, and experience with Salesforce or comparable CRM platforms.

Responsibilities

• Oversee all aspects of Tixr Studio ticketing system functions, including event setup, parking, access control, season ticket renewals and invoicing, financial and MLS reporting, and third-party API relationships and execution, including Fortress and Two Circles/KORE Software.
• Work closely with the Sr. Directors of Business Intelligence, Marketing, and Ticket Sales on strategies and execution for pricing, inventory, forecasting, promotion, distribution, complimentary ticketing, and community ticketing.
• Assist Ticket Sales, Service, Sponsorship, Marketing, and Community departments with day-to-day ticketing needs.
• Manage, train, and advise full-time and part-time Ticket Operations employees and Box Office staff, and lead access control and all box office operations on event days.
• Serve as the primary ticketing liaison for all outside ticketed events.
• Assist Finance with reporting and reconciliation.
• Work with the Tixr team on the development and optimization of the Studio ticketing system.
• Perform other duties as assigned.

Skills

Self-Starter

Detail Oriented

Flexibility

Planning and Organizational Skills

Financial Analysis

Analytical Thinking

Technical Expertise

Initiative

Growth Mindset

Education

Bachelor's degree or equivalent

Tools

Tixr Studio

Archtics

SeatGeek

Job description

The San Jose Earthquakes are seeking a Director, Ticket Operations to lead all ticket operations for the club and select PayPal Park events. You will oversee systems, reporting, forecasting, pricing strategies, and cross-department execution to ensure strong event-day performance.

You will manage and develop a ticketing team, coordinate with Finance, Marketing, and Sales, and serve as the primary liaison for external events. This role requires leadership, strategic thinking, and strong analytics.