Director, Technical Implementations — Remote Leadership

Leap Health, Inc.; Northern (KY); Hybrid; USD 150,000 - 190,000; Full time

Job summary

Leap Health, Inc. is hiring a Director of Technical Implementation to lead client onboarding and the technical implementation team end-to-end. You’ll own a large book of mid-market and enterprise implementations (about 80 in flight today), many vendor-facing with TPAs, health plans, and carriers.

You’ll set how implementations get done at Leap, including standards, playbooks, staffing, and quality. You’ll stay hands-on when launches get complicated, working with Engineering, Client Success, and

Qualifications

• 8+ years in technical implementation, technical operations, or SaaS delivery.
• 3+ years managing a team of senior or principal-level individual contributors.
• Experience in a start-up environment or at start-up pace.
• Understand payors and how to partner with payors on data and clinical integrations.
• Experience designing team processes, escalation paths, or tracking systems that gave leaders clear visibility across a large portfolio of implementations.
• Startup or growth-stage experience, including building implementation processes, SOPs, or playbooks from scratch and adjusting quickly as priorities shift.
• Experience running multiple implementations concurrently through go-live, with ownership of timelines and delivery quality.
• Strong project management skills.
• Ability to drive escalations at the right time.
• Manage data feeds quality and quantity via dashboards.
• Healthcare implementation expertise, including hands-on work with eligibility and claims files, SFTP, and TPA, health plan, or carrier partners.
• Hands-on experience owning file and integration setup and troubleshooting file or data issues.
• Experience leading the remediation of an implementation that went off track, including escalation and stakeholder communication.
• Experience communicating implementation status, risks, and technical requirements to both technical and non-technical stakeholders.

Responsibilities

• Build, manage, and develop the technical implementation team, including Senior Technical Implementation Managers, with clear ownership across the book of work.
• Coach the team on delivery quality and on when to escape versus resolve independently, and plan capacity and staffing as implementation volume grows.
• Design the team's operating rhythm, including standups, escalation paths, and a regular feedback loop for surfacing and clearing roadblocks.
• Build visibility into every implementation's status, so it's clear where delays are coming from, including our own team, without relying on any one person tracking threads.
• Own end-to-end delivery across a large concurrent portfolio of mid-market and enterprise implementations, from requirements through go-live.
• Drive on-time, accurate launches across eligibility, claims, and prior authorization file setup, SFTP connections, and platform configuration.
• Lead remediation when an implementation goes off track, including root cause analysis, stakeholder communication, and fix validation.
• Standardize implementation processes, SOPs, and documentation so launches stay repeatable as volume grows, and strengthen QA of configurations and file processes to protect data integrity.
• Partner with Engineering to reduce manual work across file processing, data ingestion, and reporting.
• Serve as the senior owner for TPA, health plan, and carrier partners throughout onboarding, translating requirements into solutions that hold up across many similar launches.
• Partner with Finance on carrier billing setup, and with Client Success on clean handoffs after go-live.
• Responsible for creating the best client profiles for the highest engagement by driving the right decisions for client launch.
• Experience working with highly customized benefit plans - carve outs, mandatory programs and incentive driven plans.

Skills

Team Leadership

Technical Implementation

SaaS Delivery

Startup Experience

Payor Data Integrations

Process Design

Project Management

Escalation Management

Data Dashboards

File & Integration Setup

Stakeholder Communication

Healthcare IT

Job description

Leap Health, Inc. is hiring a Director of Technical Implementation to lead client onboarding and the technical implementation team end-to-end. You’ll own a large book of mid-market and enterprise implementations (about 80 in flight today), many vendor-facing with TPAs, health plans, and carriers.

You’ll set how implementations get done at Leap, including standards, playbooks, staffing, and quality. You’ll stay hands-on when launches get complicated, working with Engineering, Client Success, and