Director, Tech Change & Training

City of New York; New York (NY); On-site; USD 155,000 - 160,000; Full time

Job summary

City of New York seeks a Director of Change Management & Training to drive enterprise adoption of new technologies and processes. The role bridges strategy, delivery, and people, building training infrastructure for long-term adoption across global teams.

Responsibilities include shaping change strategy, delivering training curricula, and measuring outcomes while collaborating with senior leaders to align initiatives with business goals.

Qualifications

• Minimum four years of relevant full‑time experience or equivalent.
• Experience leading enterprise change management and training initiatives.
• Familiarity with modern project management and collaboration tools.

Responsibilities

• Lead enterprise change management strategy for technology and process transformations.
• Design, deliver, and scale training programs for new systems and methods.
• Lead executive-level presentations and stakeholder engagements.

Skills

AI adoption

Automation

Cloud platforms

JIRA

Azure DevOps

Learning Management Systems

MS Project

Asana

Monday.com

Budget management

Cross-functional collaboration

Design thinking

Agile methodologies

Education

Bachelor’s degree in computer science, engineering, HCI, or related field

Associate degree + 6 years of experience in related area

Bachelor’s degree + 8 years of related experience

Education/experience equivalent to above

Job description

City of New York seeks a Director of Change Management & Training to drive enterprise adoption of new technologies and processes. The role bridges strategy, delivery, and people, building training infrastructure for long-term adoption across global teams.

Responsibilities include shaping change strategy, delivering training curricula, and measuring outcomes while collaborating with senior leaders to align initiatives with business goals.