Director, Team Member and Labor Relations

Seminole Hard Rock; Las Vegas (NV); On-site; USD 170,000 - 230,000; Full time

Job summary

Hard Rock Hotel & Casino Las Vegas is seeking a Director of Team Member and Labor Relations to lead all team member relations and labor relations initiatives across the property, partnering with executive leadership and People & Culture teams to ensure compliant, fair workplace practices.

The role requires strategic oversight, investigations, contract management, and collaboration with legal counsel to navigate union relations and complex workplace issues, while upholding brand standards and a

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field from an accredited institution required.
• Minimum of 10 years of progressive experience in team member relations, employee relations, or labor relations.
• At least 7 years of leadership experience managing ER/LR teams or functions within a large, complex organization.
• Demonstrated experience supporting union-eligible or unionized workforces, including negotiations, grievances, and arbitrations.
• Strong knowledge of federal, state, and local employment laws and labor regulations.

Responsibilities

• Develop and execute comprehensive team member relations and labor relations strategy designed to foster engagement, accountability, performance, and compliance.
• Provide strategic leadership and oversight of all employees and labor relations matters, including investigations, corrective action, grievances, arbitrations, and conflict resolution.
• Serve as the primary point of contact and relationship leader for union leadership, representatives, and labor partners, ensuring constructive and collaborative relationships.
• Partner with executive leadership, department leaders, and Talent Business Partners to proactively address workplace issues and mitigate risk.
• Ensure consistent and equitable application of policies, procedures, and performance management practices across the property.
• Oversee compliance with all federal, state, local, and gaming-related employment laws and regulations.
• Direct the daily operations of the Team Member Relations function, including supervision, coaching, and development of ER/LR professionals.
• Lead and support complex workplace investigations, documenting findings and recommending appropriate, legally sound outcomes.
• Manage labor contracts, interpret contract language, and ensure adherence to negotiated agreements.
• Collaborate with Legal and external labor counsel on sensitive or high-risk matters.
• Develop, update, and communicate employee relations and workplace conduct policies as needed.
• Oversee compliance training, reporting, audits, and records management related to team member relations.
• Utilize HRIS analytics and workforce data to identify trends, risks, and opportunities for proactive intervention.
• Support leadership with performance counseling strategies and improvement plans that drive accountability and engagement.
• Ensure offboarding and separations are handled respectfully, consistently, and in compliance with policy and law.
• Represent Team Member Relations leadership in cross-functional initiatives, hearings, negotiations, and executive discussions.
• Promote Hard Rock's culture, values, ethical standards, and commitment to fairness and respect in all employment practices.

Skills

Leadership

Negotiation

Conflict resolution

Communication

Education

Bachelor's degree in HR/Business

Tools

HRIS platforms

Job description

Position: Director, Team Member and Labor Relations

Department: Human Resources

The Director of Team Member and Labor Relations at Hard Rock Hotel & Casino Las Vegas is a senior Human Resources leader responsible for the strategic direction, execution, and oversight of all team member relations and labor relations activities across the property. This role serves as a trusted advisor and business partner to executive leadership, department heads, and People & Culture teams, ensuring consistent application of policies, compliance with employment laws, positive labor relations, and a fair, respectful, and engaging workplace culture that aligns with Hard Rock brand standards.

Responsibilities

• Develop and execute comprehensive team member relations and labor relations strategy designed to foster engagement, accountability, performance, and compliance.
• Provide strategic leadership and oversight of all employees and labor relations matters, including investigations, corrective action, grievances, arbitrations, and conflict resolution.
• Serve as the primary point of contact and relationship leader for union leadership, representatives, and labor partners, ensuring constructive and collaborative relationships.
• Partner with executive leadership, department leaders, and Talent Business Partners to proactively address workplace issues and mitigate risk.
• Ensure consistent and equitable application of policies, procedures, and performance management practices across the property.
• Oversee compliance with all federal, state, local, and gaming‑related employment laws and regulations, including FMLA, ADA, wage and hour, and collective bargaining agreements.
• Direct the daily operations of the Team Member Relations function, including supervision, coaching, and development of ER/LR professionals.
• Lead and support complex workplace investigations, documenting findings and recommending appropriate, legally sound outcomes.
• Manage labor contracts, interpret contract language, and ensure adherence to negotiated agreements.
• Collaborate with Legal and external labor counsel on sensitive or high‑risk matters.
• Develop, update, and communicate employee relations and workplace conduct policies as needed.
• Oversee compliance training, reporting, audits, and records management related to team member relations.
• Utilize HRIS analytics and workforce data to identify trends, risks, and opportunities for proactive intervention.
• Support leadership with performance counseling strategies and improvement plans that drive accountability and engagement.
• Ensure offboarding and separations are handled respectfully, consistently, and in compliance with policy and law.
• Represent Team Member Relations leadership in cross‑functional initiatives, hearings, negotiations, and executive discussions.
• Promote Hard Rock's culture, values, ethical standards, and commitment to fairness and respect in all employment practices.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field from an accredited institution required.
• Minimum of 10 years of progressive experience in team member relations, employee relations, or labor relations.
• At least 7 years of leadership experience managing ER/LR teams or functions within a large, complex organization.
• Demonstrated experience supporting union‑eligible or unionized workforces, including negotiations, grievances, and arbitrations.
• Strong knowledge of federal, state, and local employment laws and labor regulations.
• Experience partnering with employment and labor counsel on complex matters.
• SPHR or equivalent professional certification preferred.
• Proven ability to influence executive leadership and collaborate effectively across all organizational levels.
• Excellent written and verbal communication, facilitation, and conflict‑resolution skills.
• High level of integrity, discretion, professionalism, and sound judgment.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and HRIS platforms.
• Ability to obtain and maintain all required gaming licenses and certifications.
• Flexibility to work extended hours, varying shifts, and weekends as required by casino operations.

Knowledge, Skills and Abilities

• Expert‑level knowledge of employee relations and labor relations practices within hospitality and gaming environments.
• Strong leadership, coaching, and team development capabilities.
• Ability to n