Director, Systems Administration – UM/Referrals

Kaiser Permanente; Greensboro (NC); On-site; USD 148,000 - 191,000; Full time

Job summary

Kaiser Permanente in Greensboro seeks a Director of Systems Administration for Epic Tapestry UM/Referrals to shape UM workflows across markets, standardize processes, and drive digital transformation with AI and analytics.

You will lead a team, oversee enterprise systems stability and performance, manage budgets, and coordinate hardware/software changes while aligning with KP's integrated care model.

Qualifications

• Minimum four (4) years supervisory experience.
• Minimum two (2) years managing operating budgets and/or project financials.
• Bachelor's degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum eight (8) years working in IT or operations.

Responsibilities

• Directs the operation of multiple units and/or departments by identifying customer and operational needs; analyzing resources, costs, and forecasts and incorporating them into business plans; gaining cross-functional support for business plans and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; and ensuring products and/or services meet customer requirements and expectations while aligning with organizational strategies.
• Demonstrates continuous learning and maintains a highly skilled and engaged workforce by aligning resource plans with business objectives; overseeing the recruitment, selection, and development of talent; motivating teams; preparing individuals for growth opportunities and advancement; staying current with industry trends, benchmarks, and best practices; providing guidance when difficult decisions need to be made; and ensuring performance management guidelines and expectations drive business objectives and results.
• Directs the management and monitoring of stability, availability, and performance of enterprise systems and systems in one or more additional IT domains (e.g., systems, applications, network, databases, storage, security).
• Directs team in providing all levels of support for all enterprise systems by overseeing the diagnosis, troubleshooting, and resolution of complex incidents to minimize system issues.
• Builds a network of partnerships with technical and project teams to resolve system problems and application-specific issues.

Skills

Supervisory experience

Budget management

IT/Operations experience

Education

Bachelor's degree in CS/Engineering/Health care or related field

Job description

Kaiser Permanente in Greensboro seeks a Director of Systems Administration for Epic Tapestry UM/Referrals to shape UM workflows across markets, standardize processes, and drive digital transformation with AI and analytics.

You will lead a team, oversee enterprise systems stability and performance, manage budgets, and coordinate hardware/software changes while aligning with KP's integrated care model.