Director, Support Engineering - Mavenir

OpenTalent; Richardson (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Mavenir is shaping the future of software-based networks, delivering cloud-native telecom solutions to global providers. The role focuses on leading deployment, OSS/BSS integration, and secure real-time access with SBCs, within multinational teams.

Requires a BS in a related field and 5+ years in telecom ops; strong knowledge of mobile architectures and SIP/VoIP protocols; leadership experience is essential.

Qualifications

• Bachelor's degree in CS/CE/EE or related field with 5 years telecom ops.
• 5 years experience in telecom operations and software deployment.
• Experience with mobile telecom architectures/protocols (SS7, 3G, IMS, VoIP, LTE, VoLTE, VoWiFi, RTP, SDP, Diameter).
• 3 years people management/leadership experience.
• 1 year deploying Unix/Linux telecom products in datacenters; SDLC; SBC security; incident management.

Responsibilities

• Oversee telecom operations with software deployment and support.
• Work with mobile telecom architectures and protocols.
• Provide people management and technical leadership for multinational teams.
• Deploy and design Unix/Linux telecom solutions; ensure secure, real-time access; manage incidents.

Skills

Bachelor's degree

Telecom operations

Leadership

Unix/Linux

SDLC

SBC security

Education

Bachelor's degree

Job description

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.

Role Summary

Key Responsibilities

Requires a Bachelor's degree (or foreign equivalent} in Computer Science, Computer Engineering, Electrical Engineering or a directly related field plus five (5) years of experience in telecommunications operations. Experience must include:

Five (5) years of experience in the following (experience may be gained concurrently):

• Telecom operations specifically with software deployment, and support
• Mobile Telecommunication architectures and protocols (SS7, 3G, IMS, VoIP, LTE, Vol TE, VoWiFi, RTP, SDP, or Diameter).

Three (3) years of experience in the following (experience may be gained concurrently):

• People management and technical leadership, or equivalent experience leading multinational teams.

One (1) year of experience in the following (experience may be gained concurrently):

• Deploying, supporting, and designing Unix/Linux based telecom products and solutions in datacenters.
• Software development life cycle components include requirements, specifications, design, and testing.
• Implementing and validating secure, real-time network access with session border controllers.
• Evaluating technical and product requirements and translating these into a fully operational solution deployment.
• Incident management including the coordination of cross disciplinary teams towards a timely service restoration, customer communication, and root-cause analysis.

This position qualifies for the employee referral program.

Job Requirements

Requires a Bachelor's degree (or foreign equivalent} in Computer Science, Computer Engineering, Electrical Engineering or a directly related field plus five (5) years of experience in telecommunications operations. Experience must include:

Five (5) years of experience in the following (experience may be gained concurrently):

• Telecom operations specifically with software deployment, and support
• Mobile Telecommunication architectures and protocols (SS7, 3G, IMS, VoIP, LTE, Vol TE, VoWiFi, RTP, SDP, or Diameter).

Three (3) years of experience in the following (experience may be gained concurrently):

• People management and technical leadership, or equivalent experience leading multinational teams.

One (1) year of experience in the following (experience may be gained concurrently):