Director, Support Enforcement & Recovery Division

State of Maine; Augusta (ME); On-site; USD 97,000 - 137,000; Full time

Job summary

State of Maine seeks a seasoned public service leader to serve as Director of the Division of Support Enforcement and Recovery (DSER) within the Office for Family Independence (OFI) in Augusta. You will guide a team of managers, supervisors, enforcement agents, and staff to ensure non-custodial parents fulfill child support obligations, coordinating with OCSE and ACF on federal/state programs.

You will oversee operations, policy development, staff performance, compliance, and stakeholder

Qualifications

• Ten-year combination of education and professional-level administrative or supervisory experience in business, human services programming, management, or related functions.
• At least three years must include management of supervisory staff and above.
• Ability to manage mission-critical programs within a large organization.
• Proven leadership and project management experience with accountability for outcomes.
• Excellent internal and interagency relationship-building and communication skills.
• Strong coaching, mentoring, and team-building abilities, with sound decision-making and integrity.

Responsibilities

• Lead, plan, organize, and coordinate division operations, staff, contractors, and functions to meet objectives and standards.
• Coordinate division activities across programs with supervisors to ensure quality planning and implementation.
• Conduct division-wide strategic planning aligning with national best practices and available funding measures.
• Provide fiscal and administrative oversight of DSER in collaboration with OCSE.
• Develop and implement division policies and procedures and ensure cross-office collaboration.
• Provide staff development, supervision, and performance management.

Skills

Strategic planning

Team leadership

Communication skills

Stakeholder collaboration

Policy implementation

Budget and fiscal oversight

Job description

State of Maine seeks a seasoned public service leader to serve as Director of the Division of Support Enforcement and Recovery (DSER) within the Office for Family Independence (OFI) in Augusta. You will guide a team of managers, supervisors, enforcement agents, and staff to ensure non-custodial parents fulfill child support obligations, coordinating with OCSE and ACF on federal/state programs.

You will oversee operations, policy development, staff performance, compliance, and stakeholder