Director, Division of Support Enforcement and Recovery

Department of Marine Resources; Augusta (ME); On-site; USD 97,000 - 137,000; Full time

Job summary

Department of Health and Human Services in Augusta, ME seeks a Public Service Manager III to lead the Division of Support Enforcement and Recovery (DSER) within OFI. You will guide a team of managers, supervisors, and staff to enforce child support policies with strong interagency coordination.

You will oversee operations, strategic planning, and fiscal controls, serving as a public ambassador and collaborating with OCSE and ACF.

Qualifications

• Ten-year combination of education and professional level administrative or supervisory experience in business, human services programming, management, or related functions.
• At least three of those years must include management of supervisory staff and above.
• Ability to establish effective internal and interagency working relationships.
• Exceptional communication skills, both orally and in writing.
• Strong leadership, coaching, and integrity in decision-making.

Responsibilities

• Lead, plan, organize, and coordinate division operations, staff, and contractors to meet priorities and standards.
• Coordinate division activities with supervisors to ensure quality planning and implementation.
• Conduct division-wide strategic planning aligning with best practices, funding measures, and needs.
• Provide fiscal and administrative oversight and collaborate with OCSE for compliance.
• Develop and implement division policies and procedures.
• Ensure collaboration across DSER and other DHHS offices as appropriate.
• Supervise staff including hiring, performance management, and coaching.

Skills

Mission-critical program management

Leadership and project management

Interagency collaboration

Effective communication (oral & write)

Staff development and mentoring

Education

Ten-year combination of education and admin/supervisory experience

Job description

Department of Health and Human Services (DHHS)

Public Service Manager III

Opening Date: November 5, 2026

Closing Date: November 19, 2026

Job Class Code: MA36

Grade: 36 (Confidential)

Salary: $97,032.00 - $137,446.40 per year

Position Number: 02000-1258

Location: Augusta

Anticipated Vacancy

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

Core Responsibilities

As Director of the Division of Support Enforcement and Recovery (DSER) within the Office for Family Independence (OFI), you will lead a team of managers, supervisors, enforcement agents, and support staff to develop and implement the rules, regulations, policies, and procedures necessary to assure that all non-custodial parents are contributing to the economic support of their children. In this role, you will be responsible for the overall success of DSER, including close collaboration with the Office of Child Support Enforcement (OCSE) within the Administration for Children and Families (ACF). You will also serve as DSER’s primary ambassador to the public and various stakeholder groups.

Key Responsibilities

• Lead, plan, organize, and coordinate division operations, staff, contractors, and functions to establish and implement operational priorities. Ensure defined objectives, policies, procedures, and standards are met and maintained.
• Ensure coordination of all division activities, both collective and program specific, through work with supervisors to ensure quality planning and implementation using a comprehensive, evidence-based approach.
• Conduct division-wide strategic planning to align division and program efforts with national best practices, performance measures associated with available funding, and emerging needs within Maine.
• Provide fiscal and administrative oversight of DSER, including working closely with OCSE to ensure that DSER is meeting its compliance and operational expectations.
• Develop and implement division policies and procedures.
• Ensure collaboration throughout and across division/program areas of DSER and other offices of DHHS, as appropriate.
• Provide staff development and supervise program staff including hiring, performance management, coaching, and personnel actions, as necessary.
• Represent DSER and DHHS on relevant committees (including Legislative) and work groups as needed and appropriate.

Minimum Qualifications

To qualify, your background must include a ten-year combination of education and professional level administrative or supervisory experience in business, human services programming, management, or related functions. At least three of those years must include management of supervisory staff and above. The backgrounds of well-qualified candidates should demonstrate the following skills:

1. A proven ability to successfully manage mission critical programs and operations within a large organization.
2. A history of being an effective leader and project manager, delegating and holding others accountable for their work products, and bringing initiatives to successful implementation.
3. The ability to establish effective internal and interagency working relationships.
4. Exceptional communication skills, both orally and in writing.
5. A record consistently demonstrating strong personal attributes including coaching/mentoring/ team-building skills, self-organizational skills, effective decision-making, and professional integrity.

Additional Competencies

• Leadership - Demonstrated ability to manage, coach, inspire, and motivate staff and others to accomplish mission and goals by providing clear direction and positive interpersonal influence.
• Achievement orientation - A record of achieving agency goals through measuring and monitoring organizational and individual performance.
• Employee Development - Accurately accesses strengths and development needs of employees. Provides challenging assignments and opportunities for development.
• Customer service orientation - Commitment to meeting consumer needs and building partnerships with constituents, staff, and other state agencies.

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Agency information

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the