Director, Family Support Enforcement & Recovery

Department of Marine Resources; Augusta (ME); On-site; USD 97,000 - 137,000; Full time

Job summary

Department of Health and Human Services in Augusta, ME seeks a Public Service Manager III to lead the Division of Support Enforcement and Recovery (DSER) within OFI. You will guide a team of managers, supervisors, and staff to enforce child support policies with strong interagency coordination.

You will oversee operations, strategic planning, and fiscal controls, serving as a public ambassador and collaborating with OCSE and ACF.

Qualifications

• Ten-year combination of education and professional level administrative or supervisory experience in business, human services programming, management, or related functions.
• At least three of those years must include management of supervisory staff and above.
• Ability to establish effective internal and interagency working relationships.
• Exceptional communication skills, both orally and in writing.
• Strong leadership, coaching, and integrity in decision-making.

Responsibilities

• Lead, plan, organize, and coordinate division operations, staff, and contractors to meet priorities and standards.
• Coordinate division activities with supervisors to ensure quality planning and implementation.
• Conduct division-wide strategic planning aligning with best practices, funding measures, and needs.
• Provide fiscal and administrative oversight and collaborate with OCSE for compliance.
• Develop and implement division policies and procedures.
• Ensure collaboration across DSER and other DHHS offices as appropriate.
• Supervise staff including hiring, performance management, and coaching.

Skills

Mission-critical program management

Leadership and project management

Interagency collaboration

Effective communication (oral & write)

Staff development and mentoring

Education

Ten-year combination of education and admin/supervisory experience

Job description

Department of Health and Human Services in Augusta, ME seeks a Public Service Manager III to lead the Division of Support Enforcement and Recovery (DSER) within OFI. You will guide a team of managers, supervisors, and staff to enforce child support policies with strong interagency coordination.

You will oversee operations, strategic planning, and fiscal controls, serving as a public ambassador and collaborating with OCSE and ACF.