Director, Student Services

FORDHAM University; New York (NY); On-site; USD 120,000 - 135,000; Full time

Job summary

Fordham University in New York seeks a Director of Student Services who will provide leadership and operational oversight of student services across all campuses. You will guide advisement, registration, and licensure support while aligning services with Jesuit educational goals.

Reporting to the Dean and Associate Dean for Academic Affairs, you will develop policies, manage records under FERPA, supervise staff, and build partnerships with community organizations to enhance the student

Qualifications

• Minimum of 5 years in higher education student services and academic administration.
• Technical proficiency with educational platforms and software applications.
• Working knowledge of CSWE Educational Policy and Accreditation Standards.
• Excellent analytic, organizational and time management capabilities.
• Leadership and initiative in effective problem resolution.
• Ability to adapt to changing priorities in a complex environment.
• Strong diplomatic communication and interpersonal skills.
• Independent and team-oriented work style.

Responsibilities

• Provide leadership for day-to-day operations and supervise Student Services staff across campuses.
• Collaborate with the Associate Dean for Academic Affairs on course offerings and schedules.
• Develop and implement student support practices for planning, advisement, registration, orientation, and career services.
• Oversee academic progress interventions and student record reviews while maintaining FERPA compliance.
• Establish and maintain student policies and handbook guidelines to ensure compliance and quality.
• Lead student support services, including counseling referrals and conflict resolution.
• Design career services and programming through partnerships with community organizations.
• Maintain clear communication with internal and external stakeholders and represent Student Services externally.

Skills

Leadership

Analytical skills

Interpersonal skills

Time management

Policy development

Education

MSW degree (CSWE-accredited)

Job description

Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its nine colleges and schools.

It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom.

The University offers a comprehensive benefits package that includes medical, dental, and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program ( EAP ); tuition remission; and generous time off.

Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.

Reporting to the Dean and the Associate Dean for Academic Affairs, the Director of Student Services provides leadership, subject-matter expertise, administrative leadership, and operational oversight of Student Services across all campuses and programs.

The Director ensures the effective delivery of essential services, including academic advisement, registration, and professional licensure support, while collaborating with leadership to develop institutional policies and initiatives. This role serves as a primary liaison between GSS faculty, University administrative units, and external stakeholders to enhance the student experience.

The position requires periodic travel and occasional evening and weekend work.

Essential Functions

Provides leadership for direct day-to-day operations and supervises Student Services staff across all GSS campuses and programs.

Collaborates with the Associate Dean for Academic Affairs in developing academic course offerings and schedules.

Develops and implements student support best practices for academic planning, advisement, registration, orientation, professional development, career services, and graduation to facilitate timely degree completion and professional social work licensure.

Oversees academic progress interventions and student administrative reviews to resolve complex issues, including grade changes, leaves of absence, and withdrawals, applying critical analysis and ethical judgment.

Ensures the accuracy and integrity of student records, including grades, degree audits, and DegreeWorks management, in strict accordance with FERPA regulations.

Establishes, maintains and implements student policies and handbook guidelines to ensure institutional compliance and enhance the quality of the student experience.

Leads student support services, including social-emotional well-being, referrals (e.g., Disability Services, Counseling), and conflict resolution.

Designs career services and professional programming through partnerships with community organizations to provide workshops, career fairs, and networking opportunities for students.

Develops clear, effective, and diplomatic communication with internal and external stakeholders.

Represents the Student Services function within the University and to external stakeholders, including national organizations and community partners, to enhance the visibility of GSS programs.

Models and fosters a culture of respect, diversity, equity, and inclusion across all operations and communications.

Facilitates Student Services department meetings and participates in GSS committees as needed.

#LI- DNI

Essential Functions Note

Essential Functions Note This list is not intended to be an exhaustive list. The University may assign additional related duties as necessary.

Management Responsibilities

Management Responsibilities Supervises individual contributors (admin, clerical, maintenance) and, based on scope, occasionally other managers. Handles hiring, training, development, performance management, and corrective action, with significant input on compensation decisions.

Additional Functions

Required Qualifications: Education and Experience

Minimum of 5 years of experience in higher education student services and academic administration.

Required Qualifications: Knowledge and Skills

Technical proficiency with a variety of educational platforms and software applications/systems.

Working knowledge of Council on Social Work Education ( CSWE ) Educational Policy and Accreditation Standards.

Excellent analytic, organizational, and time management capabilities with a high level of attention to detail.

Ethical, sound judgment, detail-oriented, with strong organizational and time management skills.

Leadership and initiative in effective problem resolution.

Ability to adapt and help staff adapt to changing priorities in a complex environment.

Exceptional interpersonal and relational skills with a customer-service orientation.

Strong diplomatic communication and interpersonal skills, with the ability to navigate complex stakeholder relationships.

Ability to function independently and as part of a team.

Exceptional interpersonal and relational skills with a customer-service orientation.

Preferred Qualifications

MSW degree from a CSWE -accredited social work program.

Minimum Starting Salary

Minimum Starting Salary $120,000

Maximum Starting Salary

Maximum Starting Salary $135,000

Note

Note Salary is commensurate with qualifications, experience, and skills.

Is this a Union position?

No

Posting Number

Posting Number A1107P

Number of Vacancies

Number of Vacancies 1

Start Date

Start Date ASAP

Posting Date

Posting Date 08/12/2026

Special Instructions

EEO Statement

Fordham University is committed to excellence and welcomes candidates of all backgrounds.

Fordham University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Physical Activity and Work Environment

Physical Activity

Sitting Often

Repetitive Hand Motion (such as typing)

Repetitive Hand Motion (such as typing) Often

Hearing, Listening, Talking Often

Standing

Standing Seldom

Walking

Walking Seldom

Running

Running Not Required

Bending, Stooping, Kneeling, squatting, Crouching, Crawling Not Required

Climbing stairs Not Required

Climbing ladders Not Required

Reaching overhead Not Required

Pulling, pushing Not Required

Shoveling Not Required

Lifting – up to 20 pounds Not Required

Lifting – up to 50 pounds Not Required

Lifting – over 50 pounds Not Required

Work Environment Office Environment: Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes.

Documents Needed to Apply

Required Documents

• Resume
• Cover Letter

Optional Documents

Supplemental questions you will be required to answer on the application (No action is needed on this page)

Required fields are indicated with an asterisk (*).

• * Do you have a bachelor's degree?
  • Yes
  • No
• * Do you have a minimum of 5 years of experience in higher education student services and academic administration?
  • Yes
  • No