Director, Student Accounts & Financial Wellness

Ohio Wesleyan University; Delaware (OH); Vor Ort; USD 100.000 - 140.000; Vollzeit

Zusammenfassung

Ohio Wesleyan University in Delaware, OH, seeks an experienced Director of Student Accounts and Bursar to lead billing, collections, and campus partnerships. The role combines financial operations with student engagement to support enrollment and persistence.

You will supervise staff, ensure compliance, and collaborate with Financial Aid, Registrar, and IT to deliver superior service to students and families.

Qualifikationen

• Minimum of five years of progressively responsible experience in student accounts within higher education.
• Strong customer service, communication, and interpersonal skills.
• Proficiency with Microsoft Excel and Microsoft Word.
• Ability to prioritize multiple responsibilities while maintaining accuracy and deadlines.

Aufgaben

• Lead all aspects of student billing, payment processing, cashiering, collections, account holds, and student account operations.
• Ensure the accurate assessment of tuition, fees, payments, payment plans, and refunds, including Title IV credit balances, and complete timely account reconciliations.
• Develop and deliver financial literacy resources and educational programming that support informed financial decision‑making.
• Provide financial counseling and payment guidance to students and families while supporting student retention and persistence initiatives.
• Oversee cashiering operations, collection processes, third‑party and sponsor billing, and relationships with external payment and collection vendors.
• Serve as the functional administrator for the University’s student accounts system (Power Campus Student Accounts).
• Develop, implement, and maintain internal controls, policies, and procedures that promote financial accuracy, compliance, and operational efficiency, including payment card (PCI) compliance.
• Partner with Financial Aid, Enrollment Management, Student Success, Residential Life, the Registrar, Information Services, and other campus departments to provide exceptional service to students and families.
• Administer IRS Form 1098‑T reporting and ensure compliance with applicable federal, state, and institutional regulations, including FERPA.
• Partner with the Controller on month‑end reconciliations, year‑end close activities, and annual audit preparation.
• Supervise and develop Student Accounts staff fostering accountability, continuous improvement, and outstanding customer service.

Kenntnisse

Customer service

Communication

Interpersonal skills

Excel

Word

Time management

Tools

Power Campus

Dynamics GP

Flywire

Nelnet ePayment

Jobbeschreibung

Ohio Wesleyan University in Delaware, OH, seeks an experienced Director of Student Accounts and Bursar to lead billing, collections, and campus partnerships. The role combines financial operations with student engagement to support enrollment and persistence.

You will supervise staff, ensure compliance, and collaborate with Financial Aid, Registrar, and IT to deliver superior service to students and families.