Director, Strategic Broker Partnerships

Coastal Waste & Recycling; Boca Raton (FL); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive pay

Incentive opportunities

Medical, dental & vision benefits

401(k) with company match

Paid time off

Job summary

Coastal Waste & Recycling is seeking a Director of Broker Relations to own the broker-channel strategy and lead senior relationships with brokers, consultants, and strategic partners. You will collaborate across Sales, Operations, Finance, Pricing, and Legal to guarantee profitable, scalable growth while keeping client needs at the center.

You will identify new opportunities, manage performance, and ensure a best-in-class partner experience, shaping Coastal’s market position with a strategic,

Qualifications

• 7+ years of progressive experience in waste and recycling, environmental services, business development, strategic accounts, broker relations, or a related commercial role.
• Experience developing and managing broker, consultant, strategic partner, national account, or third-party sales relationships.
• Strong understanding of commercial waste and recycling services, hauling operations, disposal, recycling, and related service offerings.
• A demonstrated ability to build relationships that translate into profitable revenue growth.
• Strong understanding of pricing, margins, contract structures, commissions, and service profitability.
• Strong negotiation, communication, presentation, and relationship-building skills.
• Business and financial acumen with the ability to evaluate opportunities beyond top-line revenue.
• Ability to influence and collaborate across Sales, Operations, Finance, Customer Experience, and executive leadership.

Responsibilities

• Build, strengthen, and expand relationships with waste and recycling brokers, consultants, agents, and strategic industry partners.
• Develop and execute Coastal’s broker strategy across existing and emerging markets.
• Serve as the senior point of contact for key broker relationships and create an exceptional partner experience.
• Identify new broker relationships and expand opportunities with existing partners across Coastal’s markets and service offerings.
• Partner with Sales to turn broker opportunities into profitable, long-term customer relationships.
• Evaluate opportunities through both a growth and profitability lens, considering revenue, margin, pricing, service requirements, and operational feasibility.
• Monitor broker performance, pipeline, retention, volume, pricing, and profitability and provide meaningful insights to leadership.
• Partner with Sales, Finance, Pricing, and Legal on broker agreements, pricing, commissions, incentives, and commercial terms.
• Work closely with Operations and Customer Experience to ensure we deliver on our commitments and quickly resolve service escalations.
• Establish consistent broker onboarding, communication, performance expectations, and relationship-management practices.
• Stay connected to waste and recycling market conditions, competitors, disposal economics, pricing trends, and emerging opportunities.
• Represent Coastal at broker and customer meetings, industry conferences, networking events, and strategic business development opportunities.
• At Coastal, we win as a team. You’ll connect our external partners with the right people across Coastal to create sustainable growth, exceptional service, and profitable business.

Skills

Broker relations

Strategic partnerships

Sales relationships

Pricing & margins

Negotiation

Communication

Executive presence

Travel readiness

Education

Bachelor's degree

Tools

CRM

Sales analytics

Business intelligence

Job description

Coastal Waste & Recycling is seeking a Director of Broker Relations to own the broker-channel strategy and lead senior relationships with brokers, consultants, and strategic partners. You will collaborate across Sales, Operations, Finance, Pricing, and Legal to guarantee profitable, scalable growth while keeping client needs at the center.

You will identify new opportunities, manage performance, and ensure a best-in-class partner experience, shaping Coastal’s market position with a strategic,