Director, Store Tech Deployments & Field Readiness

OpenTalent; Indiana (PA); On-site; USD 110,000 - 160,000; Full time

Job summary

OpenTalent is seeking a strategy-driven Store Technology Deployment leader to own end-to-end field readiness for openings, relocations, remodels, and rollouts. You will coordinate with operations, development, and IT teams to ensure stable, supportable technology and minimal post-launch disruption.

The role emphasizes defining readiness standards, managing hypercare, and reducing post-opening issues through root-cause analysis, while driving continuous improvement across field execution and

Responsibilities

• Own end-to-end field readiness and execution for store openings, relocations, remodels, refreshes, closures, downsizes, and rollout programs.
• Oversee planning, coordination, execution, validation, issue resolution, closeout, and transition of store technology deployments.
• Partner with Store Operations, Store Development, Construction, PMO, Infrastructure, Store Systems, Service Desk, IT Operations, and external providers to manage dependencies and execution quality.
• Ensure stores open and operate with stable, supportable technology and minimal post-launch disruption.
• Define readiness standards, validation criteria, and go/no-go inputs for major store technology initiatives.
• Lead hypercare and stabilization for new stores and major deployments, ensuring rapid issue resolution and smooth transition to steady-state support.
• Reduce post-opening incidents, recurring field issues, and deployment defects through structured root cause analysis and corrective action.
• Lead field services strategy for store technology deployment, store readiness, and execution across a multi-site retail environment.
• Establish scalable operating practices, standards, governance, and performance measures to improve consistency, quality, speed, and cost efficiency.
• Drive continuous improvement across deployment readiness, field execution, vendor performance, depot readiness, hypercare, and support transition.
• Mature the function toward more proactive, standardized, data-driven, and repeatable field operations.
• Lead performance management across field services vendors, MSPs, offshore teams, deployment partners, and depot/logistics providers.
• Establish governance frameworks including scorecards, operating reviews, service levels, and corrective action processes.
• Manage hybrid delivery models across onshore/offshore teams, ensuring effective coordination, escalation management, and accountability.
• Oversee end-to-end asset lifecycle management including staging, kitting, deployment, repair, return, refurbishment, and tracking of store technology assets.
• Lead, coach, and develop managers, analysts, coordinators, and field/managed service teams.
• Define KPIs and operating metrics for field execution, deployment quality, readiness, vendor performance, depot operations, asset compliance, and cost efficiency.
• Use dashboards, reporting, and operational reviews to identify trends, issues, and improvement opportunities.
• Align field practices with ITSM disciplines including incident, problem, change, knowledge, asset, and service transition management.

Job description

OpenTalent is seeking a strategy-driven Store Technology Deployment leader to own end-to-end field readiness for openings, relocations, remodels, and rollouts. You will coordinate with operations, development, and IT teams to ensure stable, supportable technology and minimal post-launch disruption.

The role emphasizes defining readiness standards, managing hypercare, and reducing post-opening issues through root-cause analysis, while driving continuous improvement across field execution and