Director, Store Technology Operations & Deployment - burlington

OpenTalent; Indiana (PA); On-site; USD 110,000 - 160,000; Full time

Job summary

OpenTalent is seeking a strategy-driven Store Technology Deployment leader to own end-to-end field readiness for openings, relocations, remodels, and rollouts. You will coordinate with operations, development, and IT teams to ensure stable, supportable technology and minimal post-launch disruption.

The role emphasizes defining readiness standards, managing hypercare, and reducing post-opening issues through root-cause analysis, while driving continuous improvement across field execution and

Responsibilities

• Own end-to-end field readiness and execution for store openings, relocations, remodels, refreshes, closures, downsizes, and rollout programs.
• Oversee planning, coordination, execution, validation, issue resolution, closeout, and transition of store technology deployments.
• Partner with Store Operations, Store Development, Construction, PMO, Infrastructure, Store Systems, Service Desk, IT Operations, and external providers to manage dependencies and execution quality.
• Ensure stores open and operate with stable, supportable technology and minimal post-launch disruption.
• Define readiness standards, validation criteria, and go/no-go inputs for major store technology initiatives.
• Lead hypercare and stabilization for new stores and major deployments, ensuring rapid issue resolution and smooth transition to steady-state support.
• Reduce post-opening incidents, recurring field issues, and deployment defects through structured root cause analysis and corrective action.
• Lead field services strategy for store technology deployment, store readiness, and execution across a multi-site retail environment.
• Establish scalable operating practices, standards, governance, and performance measures to improve consistency, quality, speed, and cost efficiency.
• Drive continuous improvement across deployment readiness, field execution, vendor performance, depot readiness, hypercare, and support transition.
• Mature the function toward more proactive, standardized, data-driven, and repeatable field operations.
• Lead performance management across field services vendors, MSPs, offshore teams, deployment partners, and depot/logistics providers.
• Establish governance frameworks including scorecards, operating reviews, service levels, and corrective action processes.
• Manage hybrid delivery models across onshore/offshore teams, ensuring effective coordination, escalation management, and accountability.
• Oversee end-to-end asset lifecycle management including staging, kitting, deployment, repair, return, refurbishment, and tracking of store technology assets.
• Lead, coach, and develop managers, analysts, coordinators, and field/managed service teams.
• Define KPIs and operating metrics for field execution, deployment quality, readiness, vendor performance, depot operations, asset compliance, and cost efficiency.
• Use dashboards, reporting, and operational reviews to identify trends, issues, and improvement opportunities.
• Align field practices with ITSM disciplines including incident, problem, change, knowledge, asset, and service transition management.

Job description

Position Overview

A Day in the Life

Store Technology Deployment & Lifecycle Management

Own end-to-end field readiness and execution for store openings, relocations, remodels, refreshes, closures, downsizes, and rollout programs.

Oversee planning, coordination, execution, validation, issue resolution, closeout, and transition of store technology deployments.

Partner with Store Operations, Store Development, Construction, PMO, Infrastructure, Store Systems, Service Desk, IT Operations, and external providers to manage dependencies and execution quality.

Ensure stores open and operate with stable, supportable technology and minimal post-launch disruption.

Define readiness standards, validation criteria, and go/no-go inputs for major store technology initiatives.

Lead hypercare and stabilization for new stores and major deployments, ensuring rapid issue resolution and smooth transition to steady-state support.

Reduce post-opening incidents, recurring field issues, and deployment defects through structured root cause analysis and corrective action.

Field Services Strategy & Execution

Lead field services strategy for store technology deployment, store readiness, and execution across a multi-site retail environment.

Establish scalable operating practices, standards, governance, and performance measures to improve consistency, quality, speed, and cost efficiency.

Drive continuous improvement across deployment readiness, field execution, vendor performance, depot readiness, hypercare , and support transition.

Mature the function toward more proactive, standardized, data-driven, and repeatable field operations.

Vendor, MSP & Depot Operations Management

Lead performance management across field services vendors, MSPs, offshore teams, deployment partners, and depot/ logistics providers.

Establish governance frameworks including scorecards, operating reviews, service levels, and corrective action processes.

Manage hybrid delivery models across onshore/offshore teams, ensuring effective coordination, escalation management, and accountability.

Oversee end-to-end asset lifecycle management including staging, kitting, deployment, repair, return, refurbishment, and tracking of store technology assets.

Operational Governance, Metrics & Leadership

Lead, coach, and develop managers, analysts, coordinators, and field/managed service teams.

Define KPIs and operating metrics for field execution, deployment quality, readiness, vendor performance, depot operations, asset compliance, and cost efficiency.

Use dashboards, reporting, and operational reviews to identify trends, issues, and improvement opportunities.

Align field practices with ITSM disciplines including incident, problem, change, knowledge, asset, and service transition management.