Retail Store Lead: Drive Growth & Customer Experience

Family Fare, LLC; Lima (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Total Rewards benefits package

Job summary

SpartanNash in Lima, Ohio seeks an Assistant Store Director to lead day‑to‑day store operations alongside the Store Director, ensuring staffing, training, and performance development of associates and achievement of department goals.

You will monitor budgets and profitability, coordinate cross‑department activities, uphold safety and merchandising standards, and drive a strong customer‑focused culture with hands‑on leadership.

Qualifications

• Bachelor's Degree (Preferred) in Business Administration or related field, or an equivalent combination of education and/or experience.
• Three years of experience in a retail grocery environment with increasing levels of responsibility.
• One year of experience in a supervisor or lead role, preferably in a retail environment.
• Excellent written and verbal communication skills.
• Strong organization, prioritization, decision-making, problem solving and conflict management skills.
• Strong leadership abilities with capability to work in a hands-on environment.
• Strong strategic planning and business acumen skills.
• Strong knowledge of retail store operations; knowledge of retail management systems.
• Proficient in Word, Excel and PowerPoint.
• Depending on company location, ability to communicate in Spanish is highly desirable.

Responsibilities

• Assist the Store Director with overall retail store management including staffing, training, performance management and career development of associates, and developing and monitoring department goals.
• Develop and monitor department budget as required.
• Provide focused and effective leadership to store associates that develops a positive, high performing, customer focused store culture.
• Responsible to assist with the overall profit and loss financial performance of the store to including budgeted sales, gross profit and controllable expenses.
• Maintains constant follow-up with sub department managers to ensure budgeted sales, gross profit and controllable expense goals are being achieved.
• Assist sub department managers with interpreting data and creating plans to achieve department goals.
• Coordinates store activities to ensure successful operations and compliance as measured by various checks and audits (Safety/Food Safety, Human resources, Merchandising, Loss Prevention, Department of Labor, OSHA, etc.).
• Oversee that the corporate Merchandising and Inventory programs are followed by the departments and partner with corporate business partners as needed to ensure that operations and merchandising standards are fully communication and followed.
• Implements and maintains work schedules, labor control and store payroll expense control programs for the location.
• Implements the OWN IT! (One customer to Wow Now by Interacting and providing Total satisfaction) service programs, and models high standards of service to achieve a customer-oriented store.
• Assist the Store Director with overall retail store management including staffing, training, performance management and career development of associates, and developing and monitoring department goals.
• Develop and monitor department budget as required.
• Maintain current knowledge of industry or local trends and best practices; make recommendations to improve current programs and processes.
• Additional responsibilities may be assigned as needed.

Skills

Leadership

Communication

Organization

Problem solving

Spanish language

Education

Bachelor's Degree in Business Administration

Equivalent education/experience

Tools

Word

Excel

PowerPoint

Job description

SpartanNash in Lima, Ohio seeks an Assistant Store Director to lead day‑to‑day store operations alongside the Store Director, ensuring staffing, training, and performance development of associates and achievement of department goals.

You will monitor budgets and profitability, coordinate cross‑department activities, uphold safety and merchandising standards, and drive a strong customer‑focused culture with hands‑on leadership.