Director, Staffing Account Management

Stefanini North America and APAC; Southfield (MI); On-site; USD 180,000 - 260,000; Full time

Job summary

Stefanini North America and APAC seeks a highly strategic and hands-on Director of Staffing Account Management to lead a portfolio of enterprise staffing accounts and manage a high-performing team across North America.

The role focuses on client governance, account growth, contract management, and delivering a white-glove customer experience through strong executive communication and cross-functional collaboration.

Qualifications

• Bachelor-level degree in business or related field (BBA/BS).
• 10+ years in staffing industry.
• 5+ years leading staffing account management or MSP programs.
• Experience managing enterprise staffing accounts >$20M annual spend.
• Knowledge of staffing delivery models: Direct, Professional, MSP, Global workforce solutions.
• Experience leading distributed/remote teams.
• Strong knowledge of staffing contracts, MSAs, SOWs, rate structures, and supplier agreements.
• Proficient with ATS, CRM, VMS, reporting, and workforce management systems.

Responsibilities

• Lead and mentor a team of Account Managers handling strategic staffing accounts.
• Establish performance standards, governance, SLAs, and KPI measurement.
• Conduct executive reviews (EBRs, QBRs) and governance meetings with clients.
• Drive account expansion via workforce planning and talent strategy discussions.
• Collaborate with sales, recruiting, delivery, and operations to maximize performance.
• Oversee offshore/global delivery teams to align recruiting with client expectations.
• Assist with contract interpretation, pricing models, and risk mitigation.
• Promote technology adoption (ATS, VMS, CRM) to improve efficiency and customer experience.
• Stay current on staffing industry trends and compliance requirements.
• Support onboarding and transition activities for new clients.

Skills

Leadership

Strategic thinking

Account management

Executive communication

Negotiation

Team development

Travel readiness

Education

BBA/BS in Business

Tools

ATS

VMS

CRM

Timekeeping & Payroll systems

Job description

Details

We are seeking a highly strategic and hands-on Director of Staffing Account Management to lead and grow a portfolio of enterprise staffing accounts while managing a high-performing team of Account Managers across North America. This leadership role will be responsible for client governance, account growth, operational excellence, contract management, and the delivery of a white-glove customer experience.

Key Responsibilities

Team Leadership & Development

• Lead, mentor, and develop a team of Account Managers responsible for strategic staffing accounts.
• Establish performance expectations, account management standards, and governance best practices.
• Drive accountability across the organization through KPIs, service level agreements (SLAs), and client success metrics.
• Foster a culture of client-centricity, collaboration, continuous improvement, and operational excellence.

Client Relationship Management & Governance

• Lead executive business reviews (EBRs), quarterly business reviews (QBRs), and ongoing governance meetings.
• Build trusted advisor relationships with procurement leaders, HR executives, hiring managers, MSP partners, and client stakeholders.
• Ensure client satisfaction through proactive communication, issue resolution, and continuous service improvement.
• Drive account expansion opportunities through workforce planning, talent strategy discussions, and consultative engagement.

Business Growth & Account Expansion

• Develop and execute growth strategies across existing staffing accounts.
• Identify opportunities to expand service offerings, increase wallet share, and deepen strategic partnerships.
• Collaborate with sales, recruiting, delivery, and operational teams to maximize account performance.
• Participate in RFP responses, pricing reviews, staffing solution design, and workforce planning initiatives.
• Support new client onboarding and transition activities.

Staffing Operations & Delivery Partnership

• Partner closely with offshore and global recruitment delivery teams to ensure recruiting performance aligns with client expectations.
• Monitor recruiting effectiveness through fill rates, time-to-fill, quality metrics, retention rates, and candidate experience measures.
• Work directly with recruiting leadership to improve delivery processes and workforce outcomes.
• Escalate and resolve operational challenges impacting client success.
• Work closely with Finance and Shared Services Teams to support billing, budget creations, and annual/quarterly forecasts.

Contract & Compliance Management

• Review and interpret staffing contracts, Statements of Work (SOWs), Master Service Agreements (MSAs), supplier agreements, and client amendments.
• Ensure compliance with contractual obligations, staffing regulations, and client-specific requirements.
• Collaborate with legal, finance, procurement, and operational stakeholders regarding contract modifications and risk mitigation.
• Support commercial discussions including pricing models, markups, bill rates, and workforce solution structures.

Technology & Process Optimization

• Maintain a strong understanding of staffing technologies, including:
• Applicant Tracking Systems (ATS)
• Vendor Management Systems (VMS)
• CRM platforms
• Timekeeping and Payroll Systems
• Workforce management and reporting tools
• Drive adoption of technology solutions to improve operational efficiency and customer experience.
• Evaluate and implement process improvements that increase scalability and profitability.
• Leverage data, analytics, AI, and automation tools to improve account performance and decision-making.

Industry Leadership & Innovation

• Stay current on staffing industry trends, workforce regulations, labor market changes, and emerging technology solutions.
• Bring innovative ideas and proven best practices to improve account management and service delivery.
• Shape strategic direction for the staffing organization and contribute to long‑term growth initiatives.

Job Requirements

Required Qualifications

• Bachelor of Business Administration (BBA), Bachelor of Science (BS) in Business, or related field.
• 10+ years of staffing industry experience.
• 5+ years leading staffing account management, client services, MSP programs, or workforce solutions teams.
• Demonstrated experience managing enterprise staffing accounts exceeding $20M+ in annual spend or equivalent complexity.
• Strong understanding of staffing delivery models including:
• Direct staffing
• Professional staffing
• MSP (Managed Service Provider)
• Global workforce solutions
• Experience leading distributed and remote teams.
• Strong knowledge of staffing contracts, MSAs, SOWs, rate structures, and supplier agreements.
• Deep understanding of ATS, CRM, VMS, reporting, and workforce management systems.
• Proven success driving client retention, account growth, and operational excellence.
• Excellent executive communication, negotiation, and presentation skills.
• Willingness to travel for client meetings, business reviews, industry events, and team engagement activities.

Preferred Qualifications

• Previous experience as both a Staffing Recruiter and Staffing Account Manager.
• Experience supporting global staffing programs.
• Familiarity with Employer of Record (EOR) providers such as Deel, Remote, Velocity Global, Papaya Global, or similar workforce solutions organizations.
• Experience supporting multinational workforce engagements across North America, EMEA, APAC, and LATAM.
• Knowledge of staffing compliance, employment regulations, co‑employment risk, and contingent workforce management.
• Experience with AI‑enabled recruiting technologies and workforce analytics platforms.
• Background working within large staffing firms, managed services providers, or global workforce solutions organizations.