Director, Solutions Engineering

Culture Amp; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a Solutions Engineering Director to lead a new team focused on delivering customer-centric solutions in the HR tech space. This pivotal role involves collaborating with Sales, Customer Success, and Product teams to enhance customer experiences from pre-sales to implementation. You will leverage your expertise to drive measurable outcomes, improve customer retention, and influence product innovation. If you're passionate about building high-performing teams and shaping the future of work, this is an exciting opportunity to make a significant impact within a dynamic and innovative environment.

Benefits

Flexible working hours

Health insurance

Professional development opportunities

Team-building activities

Qualifications

• 8+ years in Solutions Engineering or HR tech roles with leadership experience.
• Expertise in Performance Management and People Analytics.

Responsibilities

• Lead and develop a high-impact team of Solutions Engineers.
• Deliver tailored product demos and drive customer-centric solutions.

Skills

Solutions Engineering

Performance Management

Engagement

People Analytics

Leadership

Technical Problem Solving

Customer Engagement

Education

Bachelor's Degree

Tools

6Sense

Job description

About the Role

As the Solutions Engineering Director, you will play a pivotal role in establishing and scaling Culture Amp's global Solutions Engineering function. You will lead a team of high-impact sales engineers focused on accelerating time to value, mitigating churn, and driving competitive differentiation within the enterprise and larger mid-market segments. By bridging technical expertise with business value alignment, you will shape how our customers experience our platform, from pre-sales to implementation and ongoing success.

This is an opportunity to build a new team and function from the ground up, partnering closely with Sales, Customer Success, Product, and Marketing to deliver customer-centric solutions and drive measurable outcomes. Your contributions will directly impact customer retention, close rates, and lifetime value, all while helping Culture Amp maintain its leadership position in the competitive HR tech space.

Key Responsibilities

1. Team Leadership and Development

• Hire, onboard, and manage a team of Solutions Engineers with a mix of technical and consultative expertise.
• Define clear roles and responsibilities, ensuring alignment with cross-functional partners (Sales, Product, and Customer Success).
• Provide ongoing coaching and development opportunities to help team members excel in their roles.

Customer-Centric Solutions Delivery

• Partner with Sales to lead complex, tailored product demos and value discovery workshops for enterprise and mid-market prospects.
• Act as a trusted advisor, aligning customer needs with Culture Amp’s solutions while demonstrating our competitive differentiation.
• Collaborate with Customer Success to ensure a seamless transition from pre-sales to implementation, focusing on measurable outcomes and quick wins.

Enablement and Scalability

• Develop foundational assets, including discovery frameworks, onboarding plans, and playbooks for scalable and repeatable success.
• Create vertical-specific value propositions, technical demonstrations, and customer success stories tailored to strategic markets.
• Certify Account Executives on self-service demo capabilities for smaller accounts while maintaining a focus on complex enterprise engagements.

Driving Metrics and Innovation

• Establish and track KPIs such as time to value, customer retention rates, close rates, and customer lifetime value.
• Leverage data-driven insights from customer engagements to inform opportunities for product improvement and innovation, creating a feedback loop with the Product team.
• Partner with Product to influence roadmap by aligning customer feedback with strategic GTM priorities.
• Lead pilot initiatives for strategic accounts and vertical-specific GTM campaigns, iterating on feedback to optimize results.

Operational Excellence

• Build and maintain a repository of technical documentation, best practices, and enablement materials.
• Ensure proper solution scoping for implementation, aligning technical integrations to increase customer stickiness.
• Partner with Revenue Operations to prioritize accounts, leveraging tools like 6Sense for strategic targeting.

Qualifications

• 8+ years of experience in a Solutions Engineering or related role, preferably within the HR technology space.
• Demonstrated expertise in Performance Management, Engagement, and People Analytics, including data flows, orchestration, and integrations.
• Proven ability to lead customer-facing technical discussions and tailor solutions to enterprise needs.
• Strong leadership skills with experience managing or mentoring team members.
• Exceptional ability to simplify complex technical problems and translate them into business value.
• Experience working in a pre-sales environment, including RFP processes and executive presentations.
• Passion for innovation and continuous improvement in customer-centric solutions.

Why Culture Amp?

At Culture Amp, you’ll have the chance to shape a critical new function and make a meaningful impact on our customers and company growth. You’ll work with a collaborative and forward-thinking team committed to solving challenging problems and delivering exceptional employee experiences. Join us in building the future of work and creating measurable value for our customers worldwide.

Metrics for Success

• Reduction in time to value (contract signing to first meaningful outcome).
• Improvement in enterprise customer +1000 employees retention rates.
• Increase in close rates for strategic opportunities.
• Growth in customer lifetime value (CLTV).
• Successful execution of new GTM strategies and initiatives.

Location Candidates must be located in one of Culture Amp’s hubs (e.g., New York, Chicago or San Francisco) and be willing to travel as needed for customer engagements and team collaboration.

What’s Great About This Job?

• Build and scale a high-impact team from the ground up.
• Opportunity to innovate and drive measurable business outcomes.
• Work at the intersection of cutting-edge HR tech and meaningful customer impact.

What’s Challenging?

• High visibility and responsibility in a fast-paced, competitive environment.
• Balancing strategic initiatives with day-to-day customer engagements.
• Navigating complex enterprise needs and building scalable solutions.

First Year Achievements

• Establish a foundational team, assets, and processes within the first 6 months.
• Deliver measurable improvements in time to value and customer retention by year-end.
• Pilot and iterate on innovative GTM strategies, achieving early wins with strategic accounts.