Director, Solutions Architecture

Astound; New Jersey; Remote; USD 155,000 - 175,000; Full time

Job summary

Join a forward-thinking telecommunications company as a Director of Solutions Architecture, where you will lead the vision and strategy for innovative solutions. This role involves collaborating with cross-functional teams to capture customer requirements and develop best practices. You will have the opportunity to drive complex solutions and increase revenue while fostering an inclusive work environment. With a comprehensive benefits package and a commitment to diversity, this position offers a chance to make a significant impact in the industry. If you are passionate about technology and customer service, this is the perfect opportunity for you.

Benefits

401k with employer match

Medical, dental, vision, life, and STD insurance

Paid time off, holidays, and sick leave

Tuition reimbursement

Employee discounts

Qualifications

• 8+ years in telecommunications and network design.
• Experience managing vendor relationships and training development.

Responsibilities

• Lead vision and strategy for Solutions Architecture.
• Collaborate with teams to capture customer requirements.
• Develop design standards and best practices.

Skills

Leadership in managed solutions

Telecommunications experience

Sales Engineering

Network Engineering

SD-WAN expertise

Custom Wi-Fi solutions

Cloud technologies

Networking technologies

Client relationship management

Excellent communication skills

Education

Bachelor's degree or equivalent experience

Job description

Director, Solutions Architecture

Astound Broadband, the sixth-largest cable operator in the United States, is a leading supplier of cutting-edge technology and communications services. Applicants like you make it all possible. We provide one-on-one training, coaching, a supportive work environment, and opportunities to represent a superior telecommunications company.

We offer a comprehensive benefits package, including rewards, recognition, and employee discounts to ensure your success. Join us to create astounding possibilities for local communities and beyond.

Where you will work:

This position can be remote in NJ, PA, NY, IL, TX, or CA, with travel to the nearest office as needed.

A Day in the Life of the Director, Solutions Architecture:

1. Lead and develop the vision and strategy for Solutions Architecture to drive complex solution activity and increase revenue.
2. Collaborate with Sales Engineering, Product teams, and Sales to capture customer requirements and support solutions.
3. Develop design standards and best practices across sales verticals.
4. Lead Solutions Architects and Engineers in supporting long-term technical solutions, defining business strategies, standards, and roadmaps.
5. Support business development strategies and requests.
6. Develop vendor relationships and connect Astound products with vendor capabilities.
7. Align with the Advanced Services team to deliver value and seamless customer onboarding.
8. Establish reporting metrics for sales activity and closed deals.
9. Work cross-functionally to improve understanding of product offerings and identify gaps.
10. Demonstrate industry trend expertise in managed services and AI.
11. Research new technologies and collaborate with industry partners on standards.
12. Review solutions for system and workflow gaps.
13. Set clear expectations with teams and customers to ensure accountability.
14. Promote knowledge sharing within the team.
15. Communicate product roadmaps, releases, and manage escalations.
16. Support network operations through design reviews and vendor training.
17. Support DEI initiatives to foster an inclusive work environment.
18. Other duties as assigned.

What You Bring to the Table:

• Leadership experience with architects or senior engineers in complex managed solutions.
• 8+ years in telecommunications, network design, engineering, or project management.
• 8+ years in Sales Engineering, Network Engineering, or Architecture.
• 5+ years in SD-WAN SME or engineering.
• 3+ years in custom Wi-Fi solutions.
• Strong industry trend knowledge, especially in Enterprise and Carrier networking.
• Deep understanding of Cloud, SD-WAN, Wi-Fi, and Networking technologies.
• Knowledge of voice solutions and UCaaS.
• Experience managing vendor relationships and training development.
• Financial modeling skills and cost requirement articulation.
• Proven team development and stakeholder influence skills.
• Ability to lead teams in delivering complex solutions promptly.
• Excellent communication skills.
• Ability to manage expectations and resolve conflicts.
• Client relationship skills and understanding customer needs.
• Knowledge of MSO network architectures and technologies.
• Ability to translate technical needs for non-technical audiences.
• Strong business and analytical skills.

Education:

Bachelor's degree or equivalent experience.

Benefits:

• 401k with employer match
• Medical, dental, vision, life, and STD insurance
• Paid time off, holidays, and sick leave
• Tuition reimbursement
• Employee discounts

Salary:

$155,000 - $175,000 annually, plus bonus, benefits, and commissions. Actual pay varies based on skills and experience.

Our Mission:

• Take care of our customers
• Take care of each other
• Follow through on commitments
• Have fun

Diversity & Inclusion:

We are an Equal Opportunity Employer committed to diversity, equity, and inclusion. We do not discriminate based on protected characteristics and promote a culture of fairness and respect.

Additional Notes:

For San Francisco candidates, we comply with the Fair Chance Ordinance. For California candidates, see our Privacy Policy.