Director, Solutions Architecture

Astound; California, San Mateo (MO, CA); Remote; USD 155,000 - 175,000; Full time

Job summary

Join a forward-thinking telecommunications company as a Director of Solutions Architecture, where your leadership will drive innovative solutions and enhance customer value. In this remote role, you will collaborate with various teams to develop complex architectures and strategies that align with industry trends. You will lead a talented group of architects and engineers, ensuring the delivery of top-notch services to clients. With a robust benefits package and a commitment to diversity and inclusion, this is an incredible opportunity to shape the future of technology and communication while fostering a supportive work environment.

Benefits

401k with employer match

Medical, dental, vision insurance

Paid time off

Tuition reimbursement

Employee discounts

Qualifications

• 8+ years in telecommunications, network design, or project management.
• Strong industry trend awareness and technical expertise.
• Ability to develop and retain motivated teams.

Responsibilities

• Lead the vision and execution of the Solutions Architecture strategy.
• Collaborate with Sales Engineering and Product teams to deliver solutions.
• Establish metrics and dashboards for sales activity and success.

Skills

Leadership in complex solutions

Telecommunications experience

Sales Engineering expertise

SD-WAN knowledge

Custom Wi-Fi solutions

Vendor relationship management

Client relationship skills

Analytical and business skills

Communication skills

Stakeholder influence

Education

Bachelor's degree or equivalent experience

Tools

Cloud technologies

SD-WAN

Wi-Fi technologies

Networking technologies

Voice solutions and UCaaS

Job description

Director, Solutions Architecture

Astound Broadband, the sixth-largest cable operator in the United States, is a leading supplier of cutting-edge technology and communications services. Applicants like you make it all possible. We provide one-on-one training, coaching, a supportive work environment, and opportunities to represent a superior telecommunications company.

We offer a robust benefits package, including rewards, recognition, and employee discounts to ensure your success. Join us to create astounding possibilities for communities and beyond.

Where you will work:

This position is remote in NJ, PA, NY, IL, TX, or CA, with travel to the nearest office as needed.

A Day in the Life of the Director, Solutions Architecture:

• Lead and develop the vision and execution of the Solutions Architecture strategy to drive complex solutions and increase revenue.
• Collaborate with Sales Engineering, Product teams, and Sales to understand customer requirements and deliver solutions.
• Develop design standards and best practices across sales verticals.
• Lead Solutions Architects and Engineers in supporting long-term solutions, defining strategies, standards, and roadmaps.
• Support business development strategies and facilitate requests.
• Develop Vendor Architecture SMEs to connect products with vendor capabilities.
• Align with the Advanced Services team to enhance customer value and support onboarding.
• Establish metrics and dashboards for sales activity and success.
• Improve understanding of product offerings and address gaps through reporting and customer meetings.
• Research industry trends, especially in managed services and AI.
• Review solutions for gaps and workflow issues.
• Set clear expectations and foster teamwork and knowledge sharing.
• Communicate product roadmaps, manage escalations, and set customer expectations.
• Support Network Operations through design reviews and vendor training.
• Promote diversity, equity, and inclusion initiatives.
• Other duties as assigned.

What You Bring to the Table:

• Leadership experience with architects or senior engineers in creating complex solutions.
• 8+ years in telecommunications, network design, engineering, or project management.
• 8+ years in Sales Engineering, Network Engineering, or Architecture.
• 5+ years as an SD-WAN SME or engineer.
• 3+ years in custom Wi-Fi solutions.
• Strong industry trend awareness and technical expertise.
• Knowledge of Cloud, SD-WAN, Wi-Fi, and networking technologies.
• Understanding of voice solutions and UCaaS.
• Experience managing vendor relationships and developing training content.
• Financial modeling skills and cost articulation.
• Ability to develop and retain motivated teams.
• Stakeholder influence and consensus-building skills.
• Leadership in delivering complex solutions timely and effectively.
• Excellent communication skills.
• Ability to set expectations and resolve conflicts.
• Client relationship skills and customer initiative identification.
• Deep understanding of MSO network architectures.
• Ability to explain technical needs to non-technical audiences.
• Strong analytical and business skills.

Education:

Bachelor's degree or equivalent experience.

Benefits:

• 401k with employer match.
• Medical, dental, vision, life, and STD insurance.
• Paid time off, holidays, sick leave, and floating holidays.
• Tuition reimbursement and employee discounts.

*Benefits apply to full-time employees.

Salary Range:

$155,000 - $175,000 annually plus bonuses and benefits. Actual salary varies based on skills and experience.

Our Mission:

• Take care of our customers.
• Take care of each other.
• Follow through on commitments.
• Have fun.

Diversity & Equal Opportunity:

Astound Broadband is an Equal Opportunity Employer committed to a diverse and inclusive workplace. Discrimination is not tolerated.

Legal Notices:

San Francisco candidates: We consider qualified applicants with arrest and conviction records. CCPA Privacy Policy.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. For rights info, see the Know Your Rights notice.