Director, Slot Operations Technology

Resorts World New York; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

A premier casino and resort in New York is seeking a Director Technical Slot Operations to oversee the Slot Operations Technical Department. Responsibilities include developing policies, overseeing staff training for regulatory compliance, and ensuring adherence to operational standards. The ideal candidate will have significant experience in slot operations management, excellent customer service and supervisory skills, and the ability to work in a fast-paced environment. This role requires a Bachelor's degree or equivalent experience, along with proficiency in slot systems and Microsoft Office.

Qualifications

• Minimum of eight years in slot operations or technical operations.
• At least four years in a supervisory or managerial role.
• Strong ability to interact with mobile devices and touch screen technology.

Responsibilities

• Oversee day-to-day operation of the Slot Operations Technical Department.
• Train department team members in regulatory processes.
• Implement policies and technical standards.

Skills

Customer service skills

Interpersonal skills

Analytical skills

Supervisory skills

Communication skills

Education

Bachelor’s degree in any discipline

Class III casino experience

Tools

Microsoft Office

Slot Performance Systems

Job description

A premier casino and resort in New York is seeking a Director Technical Slot Operations to oversee the Slot Operations Technical Department. Responsibilities include developing policies, overseeing staff training for regulatory compliance, and ensuring adherence to operational standards. The ideal candidate will have significant experience in slot operations management, excellent customer service and supervisory skills, and the ability to work in a fast-paced environment. This role requires a Bachelor's degree or equivalent experience, along with proficiency in slot systems and Microsoft Office.