Director Technical Slot Ops

Resorts World New York; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

A premier casino and resort in New York is seeking a Director Technical Slot Operations to oversee the Slot Operations Technical Department. Responsibilities include developing policies, overseeing staff training for regulatory compliance, and ensuring adherence to operational standards. The ideal candidate will have significant experience in slot operations management, excellent customer service and supervisory skills, and the ability to work in a fast-paced environment. This role requires a Bachelor's degree or equivalent experience, along with proficiency in slot systems and Microsoft Office.

Qualifications

• Minimum of eight years in slot operations or technical operations.
• At least four years in a supervisory or managerial role.
• Strong ability to interact with mobile devices and touch screen technology.

Responsibilities

• Oversee day-to-day operation of the Slot Operations Technical Department.
• Train department team members in regulatory processes.
• Implement policies and technical standards.

Skills

Customer service skills

Interpersonal skills

Analytical skills

Supervisory skills

Communication skills

Education

Bachelor’s degree in any discipline

Class III casino experience

Tools

Microsoft Office

Slot Performance Systems

Job description

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.The **Director Technical Slot Operations** is responsible for overseeing the day-to-day operation of the Slot Operations Technical Department. The Director will develop and implement policies, procedures and technical standards for the department. The Director Technical Slot Operations will be responsible for training department team members in regulatory and guest service processes to maintain standards. All duties are to be performed in adherence to the policies and procedures of the Company Casino and Resort standards and the regulations of the New York State Gaming Commission. **Essential Duties / Core Competencies** · Administers supervisory responsibilities in accordance with the Companies and Departments policies and procedures. · Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success. · Perform other tasks as assigned. **Knowledge/Work Experience:** · Must be 18 years or older and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations. · Bachelor’s degree in any discipline combined with relevant experience, o OR a minimum of eight (8) years of progressively responsible experience in slot operations or technical operations, including at least four (4) years in a supervisor or manager role within a high-volume, complex resort casino environment, o OR a minimum of six (6) years of experience in a Casino Management position in a high-volume environment. · Minimum of two (2) years of Class III casino experience preferred. · Electronic training and/or certification, or a combination of experience and formal training, with a minimum of five (5) years of equivalent work experience required. · Working knowledge and understanding of a broad range of slot machines and slot systems preferred. **Essential Requirements**To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.· Strong interpersonal and customer service skills in order to train Slot Operations staff and assist in guest conflict. · Strong customer service and interpersonal skills in order to interact well with guests and team members. Ability to analyze situations and make decisions is a fast-paced environment. · Ability to interact with mobile devices and touch screen technology. · Excellent supervisory and communication skills. · Working knowledge of Microsoft Office and related software. · Advanced and quantifiable experience with Slot Performance Systems. While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and prolonged sitting during the shift. *Language Skills:* Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents. Ability to respond to common inquiries from other Team Members or guests. Fluency in English required. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and small group situations. *Mathematical Skills & Reasoning Ability:* Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference. Ability to compute basic mathematical calculations. Ability to decipher various reports and maintains reports upon request. Ability to analyze situations and make decisions is a fast-paced environment.