Director, Shared Operations — Hybrid Leader in Education

Chamberlain University; Lisle (IL); Hybrid; USD 100,000 - 135,000; Full time

Benefits offered by this job

Health insurance

401k with employer match

Paid holidays

Job summary

Chamberlain University seeks an accomplished leader to guide a multi-functional Shared Operations Center of Excellence team. You will drive business process improvements, quality assurance, and training across academic and administrative domains to optimize student services and registrar operations.

The role requires extensive experience in higher education administration, accreditation processes, and strategic collaboration with institutional partners.

Qualifications

• Bachelor's Degree required; Master's Degree preferred.
• 10+ years senior-level leadership experience managing diverse operational teams.
• 8+ years in higher education or comparable regulated areas.
• Experience with accreditation visits and audits.
• Registrar functions and academic policy, Title IV and student services knowledge.
• Ability to facilitate execution across multiple departments and institutions.
• Strong executive presence and excellent written/verbal communication.
• Strong strategic planning and business acumen.
• Ability to drive multi-unit projects and develop teams.

Responsibilities

• Lead a multi-functional team providing Shared Operations Center of Excellence support.
• Develop scalable services and continually analyze processes and outcomes.
• Implement process improvements and drive change to stay competitive.
• Build and maintain client relationships across institutions and departments.
• Provide leadership for quality, audit/compliance, training and communications.
• Oversee systems, technology and business process solutions for efficiency.

Skills

Executive leadership

Strategic planning

Stakeholder communication

Process improvement

Project management

Education

Bachelor's Degree

Master's Degree

Job description

Chamberlain University seeks an accomplished leader to guide a multi-functional Shared Operations Center of Excellence team. You will drive business process improvements, quality assurance, and training across academic and administrative domains to optimize student services and registrar operations.

The role requires extensive experience in higher education administration, accreditation processes, and strategic collaboration with institutional partners.