Director, SGS Program Management

Gainwell Technologies; Town of Texas (WI); Hybrid; USD 83,000 - 118,000; Full time

Benefits offered by this job

Flexible vacation policy

401(k) matching

Health benefits

Educational assistance

Job summary

Gainwell Technologies seeks a Director, SGS Program Management to lead client engagements and manage multi-faceted contracts remotely across the United States. The role requires strategic oversight, budgeting, and cross-functional collaboration with client stakeholders.

The position offers growth, flexibility, and learning opportunities within a company that values work-life balance, career development, and technical credentials. Travel up to 25% for client meetings may be required.

Qualifications

• 5+ years of client management and supervisory experience.
• 3+ years in Medicaid/Medicare or Public Health settings.
• Strong computer skills including Microsoft applications.
• Ability to collaborate across multiple functional areas and locations.

Responsibilities

• Serves as the primary liaison with clients and ensures overall client satisfaction.
• Leads and manages all account and contractual aspects including planning, scheduling, coordination, quality, confidentiality and reporting of workload and financial results.
• Manages an operating budget with P/L responsibility including monthly accrual, revenue and expense projections.
• Introduces, negotiates, and implements new projects to expand scope of engagement.
• Develops and maintains a project status reporting system to ensure all contract deliverables are tracked, monitored, and completed timely.
• Works with Senior Management to develop and implement a strategic business plan to achieve enterprise goals.
• Works with clients and stakeholders to monitor and communicate progress, identify and manage risk, and communicate consistently and effectively.
• Attends status meetings with client stakeholders and presents results of contract work.
• Provides analysis and expertise when compiling and reporting operational results and contract deliverables.
• Identifies gaps and recommends enhancements related to new and/or existing technology, processes, and existing products and/or services based on broad view of the organization.
• Works with clients and stakeholders to and identify opportunities for value added services.
• Participates in and contributes to quality management efforts.

Skills

Client management

Presentation

Supervisory experience

Medicaid/Medicare knowledge

Collaboration across locations

Tools

Microsoft Office

Job description

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Director, SGS Program Management

Date: Sep 22, 2026

Location: Any city, TX, US, 99999

Work Mode: Default

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, flexibility, learning, and career development. You’ll have the opportunity to add to your technical credentials and certifications while enjoying a great company culture above all.

Your role in our mission

• Serves as the primary liaison with clients and is responsible for overall client satisfaction.
• Dedicated responsibility for leading/managing all account and contractual aspects, such as planning, scheduling, coordination, quality assurance, confidentiality and reporting of workload and financial results.
• Manages an operating budget with P/L responsibility including monthly accrual, revenue and expense projections.
• Introduces, negotiates, and implements new projects to expand scope of engagement.
• Develops and maintains a project status reporting system to ensure all contract deliverables are tracked, monitored, and completed timely.
• Works with Senior Management to develop and implement a strategic business plan to achieve enterprise goals.
• Works with clients and stakeholders (both internal and external) to monitor and communicate progress, identify and manage risk, and communicate consistently and effectively.
• Attends status meetings with client stakeholders and presents results of contract work.
• Provides analysis and expertise when compiling and reporting operational results and contract deliverables.
• Identifies gaps and recommends enhancements related to new and/or existing technology, processes, and existing products and/or services based on broad view of the organization.
• Works with clients and stakeholders to and identify opportunities for value added services.
• Participates in and contributes to quality management efforts.

What we're looking for

• 5+ years of client management/presentation/supervisory experience.
• 3+ years of Medicaid/Medicare/Public Health experience - general knowledge of the Medicaid program, particularly coordination of benefit, coverage, and payment rules preferred.
• Strong computer skills, including, but not limited to Microsoft applications. Advanced technical knowledge is a plus.
• Ability to function well in a highly collaborative environment which often requires managing relationships across task orders, multiple functional areas and physical and virtual locations.

What you should expect in this role

• Fully Remote (within the US).
• Travel may be required up to 25% for client meetings.

The deadline to submit applications for this posting is September 29, 2026.

The pay range for this position is$82,900.00-$118,400.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.