Director ServiceNow Product Owner

PRI Technology; Jersey City (NJ); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading technology firm is seeking a Director to serve as the Product Owner for Business Continuity Management (BCM) and Integrated Risk Management (IRM) within the ServiceNow platform. This role involves strategic leadership, stakeholder engagement, and ensuring compliance with regulatory standards. The ideal candidate will have extensive experience in enterprise IT and a strong background in BCM/IRM, contributing to the end-to-end product lifecycle.

Benefits

Medical insurance

Vision insurance

401(k)

Pension plan

Qualifications

• 10+ years of experience in enterprise IT, with at least 5 years in BCM or IRM.
• 3+ years as Product Owner or Manager within a ServiceNow environment.
• In-depth knowledge of continuity planning and operational risk management.

Responsibilities

• Own the product strategy and roadmap for BCM/IRM modules within ServiceNow.
• Partner with internal stakeholders to define and deliver on solutions.
• Monitor product performance and user feedback for continuous improvement.

Skills

Leadership

Analytical Skills

Problem Solving

Communication

Negotiation

Education

Bachelor's degree in information technology, business, or a related field

Tools

ServiceNow

Job description

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We are seeking an experienced Director to serve as the Product Owner for Business Continuity Management (BCM) and Integrated Risk Management (IRM) capabilities within the ServiceNow platform. In this role, you will be accountable for the end-to-end product lifecycle of BCM/IRM solutions, including the vision/roadmap development to delivery, continuous improvement and stakeholder engagement. You'll partner closely with internal stakeholders across technology, risk, business continuity, cyber security and operations to define and deliver on solutions that drive value, mitigate risk and support regulatory compliance.

Key Responsibilities:

• Strategic Leadership: Own the product strategy and roadmap for BCM/IRM modules within ServiceNow, aligning capabilities to enterprise BCM and regulatory requirements. Overlay integration efforts with overall product strategy and objectives.
• Stakeholder Engagement & Communication: Partner with risk, business continuity, audit. Compliance and technology teams to gather requirements and define and support delivery on user stories. Translate complex risk and continuity needs into scalable ServiceNow solutions.
• Backlog & Prioritization: Translate business needs into detailed requirements and prioritize features in the product backlog. Work closely with ServiceNow developers and architects to ensure efficient delivery and integration.
• Risk Management & Security: Ensure compliance with internal governance processes and regulatory standards. Anticipate, track and escalate risks as required.Stay informed on industry trends and regulatory changes.
• Reporting & Analytics: Monitor product performance, usage metrics and user feedback to drive continuous improvement.

Must-have

• 10+ years of experience in enterprise IT, with at least 5 years of experience in BCM or IRM.
• 3+ years as Product Owner or Manager within a ServiceNow environment, preferably in the BCM or IRM modules.
• Bachelor's degree in information technology, business, or a related field
• In-depth knowledge of continuity planning, operational risk management and integrated risk frameworks.
• Certified ServiceNow Administrator or ServiceNow ITAM certifications preferred

Nice-to-have

• Excellent leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Effective communication and negotiation skills.
• ServiceNow Certified Implementation Specialist – Risk and/or BCM
• Familiarity with regulatory frameworks
• Experience in large-scale technology transformation or digital risk initiatives.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Pension plan

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