Manager, Global Cloud Operations Center

Blackboard; United States; On-site; USD 100,000 - 130,000; Full time

Job summary

A leading company in education technology is seeking a Manager for their Global Cloud Operations Center. The role involves overseeing cloud platform performance, managing incidents, and ensuring service delivery excellence. Candidates should have significant experience in IT infrastructure management and strong communication skills.

Qualifications

• 5+ years of experience managing IT Infrastructure service delivery.
• Experience managing 24x7 Command Center operations.

Responsibilities

• Owning Alerts & Events management and Incident processes.
• Monitoring and supporting service delivery.
• Coordinating resolution of major incidents.

Skills

Communication

Client-facing skills

Education

Bachelor’s degree

Tools

Service Management Tools

Microsoft Azure

Job description

Description

Manager, Global Cloud Operations Center

Location: Bangalore, India

The Opportunity:

Anthology delivers education and technology solutions to help students reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.

We are committed to building a diverse and inclusive workforce. Diversity, inclusion, and belonging are foundational to our hiring practices and company culture.

For more information about Anthology and our career opportunities, please visit www.anthology.com.

The GCOC Team Lead / Manager Role:

The GCOC Team Lead / Manager is responsible for defining, implementing, and managing the Global Cloud Operations Center functions. This role involves continuously monitoring real-time cloud platform performance and taking actions to mitigate any risks to metrics and customer experience.

Primary Responsibilities:

• Owning the Alerts & Events management, Incident and Escalation processes, ensuring high performance, accurate reporting, and service improvement activities.
• Taking ownership of major incidents to coordinate resolution, communicate effectively with stakeholders, and conduct post-incident reviews.
• Monitoring, controlling, and supporting service delivery.
• Ensuring systems, methodologies, and procedures are in place and followed.

The Candidate:

Required Skills and Qualifications:

• Bachelor’s degree.
• 5+ years of experience managing IT Infrastructure service delivery.
• Experience managing 24x7 Command Center operations, Monitoring & Event management, KPI reporting, outage communications, and critical incident management.
• Good communication skills in English and Hindi.
• Knowledge of Service Management Tools, Microsoft Azure basics, and ITIL processes for Infrastructure Management.
• Client-facing skills.

Preferred Skills and Qualifications:

• Basic System Administration of Windows, Linux, or Networking.

This job description is not exhaustive and may be amended as needed. Management reserves the right to assign or reassign duties at any time.

Anthology is an equal opportunity employer and considers all qualified applicants without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected status.