Director, ServiceNow Product Management | Hybrid

Cox Enterprises; Atlanta (GA); Hybrid; USD 170,000 - 248,000; Full time

Benefits offered by this job

Flexible vacation

7 paid holidays

Wellness program (160 hours/year)

Job summary

Cox Automotive—USA is seeking a Director of Product Management to own the end-to-end ServiceNow platform strategy, roadmap, and portfolio across ITSM and enterprise service domains. You will partner with executives to evolve the platform, drive AI-enabled capabilities, and secure buy-in for major initiatives.

The role leads a cross-functional team and partners with multiple functions to optimize service delivery and governance.

Qualifications

• Bachelor’s degree and 10 years’ experience in product management
• 5+ years’ experience in a management or leadership role
• Deep expertise in ITSM, ESM and service delivery frameworks
• Proven track record leading large-scale platform transformations in enterprise environments
• Experience managing complex stakeholder ecosystems with competing priorities

Responsibilities

• Own platform strategy, roadmap, and portfolio management across all modules and business units
• Define multi-year vision for ServiceNow evolution into an enterprise service management platform
• Build business cases and secure executive buy-in for major platform initiatives
• Lead the expansion of ServiceNow into HR Service Delivery and ensure cohesive experiences across departments
• Build and mentor a high-performing product team and drive data-driven decision making

Skills

Platform strategy

Stakeholder management

Leadership

ITSM/ESM

ServiceNow

Education

Bachelor’s degree in a relevant field

Tools

ServiceNow

Job description

Cox Automotive—USA is seeking a Director of Product Management to own the end-to-end ServiceNow platform strategy, roadmap, and portfolio across ITSM and enterprise service domains. You will partner with executives to evolve the platform, drive AI-enabled capabilities, and secure buy-in for major initiatives.

The role leads a cross-functional team and partners with multiple functions to optimize service delivery and governance.