Director / Senior Manager, WMS Implementation & Operations

StevenDouglas; Illinois; On-site; USD 140,000 - 185,000; Full time

Benefits offered by this job

Annual bonus

Long-term incentive

Job summary

StevenDouglas seeks a Director / Senior Manager to lead WMS implementation and operations across US distribution centers. The role focuses on delivering complex warehouse technology transformations while spending substantial time onsite during overnight operations.

You will bridge warehousing and IT teams, drive hypercare activities, and guide go-lives with a focus on adoption and performance. This is a high-impact leadership role in a Fortune 100 environment.

Qualifications

• 10+ years leading Supply Chain Technology or large-scale transformations.
• Deep knowledge of WMS and DC operations.
• Experience with go-lives, hypercare, and major system rollouts.
• Ability to translate operational needs into technical solutions.
• Strong cross-functional leadership in active warehouse environments.

Responsibilities

• Lead onsite support during major WMS implementations and post-go-live hypercare activities.
• Bridge warehouse operations and technology teams, translating needs into solutions.
• Troubleshoot complex warehouse issues and drive rapid resolution.
• Collaborate with Supply Chain, IT, Blue Yonder, and leadership to improve processes.
• Analyze operational data to identify trends and drive improvements.
• Lead cross-functional teams through high-impact transformations.
• Support change management, user adoption, and training efforts.
• Develop KPIs to measure performance and technology effectiveness.

Skills

Leadership

WMS implementations

Operations technology

Go-live support

Data analysis

Tools

Blue Yonder

ERP

TMS

Automation technologies

Job description

Director / Senior Manager, WMS Implementation & Operations

Remote (U.S.) | 80% Travel | Overnight Operations

Do you thrive in fast-paced operational environments where technology meets the warehouse floor?

We're partnering with a Fortune 100 leader undergoing one of the largest Warehouse Management System (WMS) transformations in the country. We're looking for an experienced supply chain technology leader who enjoys solving complex operational challenges, leading critical implementations, and making an immediate impact where it matters most.

This is not a traditional corporate IT role.

You'll spend the majority of your time onsite inside distribution centers during overnight operations, partnering directly with warehouse leadership, technical teams, and business stakeholders to ensure successful WMS implementations and operational excellence.

What You'll Do

• Lead onsite support during major WMS implementations and post-go-live hypercare activities.
• Serve as the bridge between warehouse operations and technology teams, translating operational needs into technical solutions.
• Troubleshoot complex warehouse execution issues and drive rapid resolution.
• Partner with Supply Chain, IT, Blue Yonder, and business leadership to improve processes and system adoption.
• Analyze operational data, identify trends, and implement continuous improvement initiatives.
• Lead cross-functional teams through high-impact operational transformations.
• Support change management, user adoption, and training initiatives.
• Develop KPIs and metrics to measure operational performance and technology effectiveness.

What We're Looking For

• 10+ years leading Supply Chain Technology, WMS implementations, warehouse operations technology, or large-scale operational transformation initiatives.
• Deep understanding of Warehouse Management Systems and distribution center operations.
• Experience supporting warehouse implementations, go-lives, hypercare, or major system rollouts.
• Ability to solve technical and operational problems in real time.
• Strong leadership skills with experience influencing cross-functional teams.
• Comfortable working in active warehouse environments.
• Blue Yonder experience is highly preferred.
• Experience with ERP, WMS, TMS, automation technologies, or related supply chain systems.

Travel & Schedule

This position is designed for professionals who enjoy being onsite where the work happens.

• Approximately 80% travel throughout the United States.
• Primarily overnight shifts supporting 24/7 warehouse operations during WMS implementations.
• Work directly inside distribution centers during critical project phases and system go-lives.
• Candidates may live anywhere in the U.S.

Compensation

• 20% Annual Bonus
• Additional long-term incentive opportunity