Director / Senior Director, Relationship Management

Precision Labs; Chicago, Northern (IL, KY); Hybrid; USD 180,000 - 240,000; Full time

Job summary

zerohash is seeking a Director/Senior Director, Relationship Management Manager to build and scale strategic B2B relationships across diverse client segments. You will lead a remote team, advocate for clients, and collaborate with Sales, Product, Legal, and Finance to ensure onboarding success and aligned business goals.

The role requires 7–10 years in B2B relationship management with strong communication, negotiation, and leadership skills, and may require travel up to 20% to client locations

Qualifications

• 7-10 years of experience in B2B Relationship Management/B2B partnerships.
• Proven leadership experience managing a team of relationship managers.
• Experience growing client relationships including cross-sell/expansion.

Responsibilities

• Build and maintain strong relationships with key client stakeholders to drive initiatives.
• Lead a team of relationship managers and act as escalation point.
• Collaborate across sales, product, legal, and finance to align client strategy with business goals.
• Organize quarterly business reviews and track revenue performance for leadership and clients.
• Negotiate client agreements and ensure high levels of service delivery (NPS).
• Design data-driven reporting to monitor client satisfaction and renewals.
• Own retention and contract renewals while managing a dynamic environment.
• Identify upsell opportunities and influence product roadmaps with client feedback.

Skills

Relationship management

Cross-functional leadership

Strategic thinking

Negotiation

Communication

Team leadership

Education

Bachelor's degree

Tools

CRM software

Job description

About the Job

We are looking for a dynamic and strategic Director/Senior Director, Relationship Management Manager with B2B experience focused on building and growing relationships and ultimately scaling revenue. The ideal candidate will have a passion for problem solving, developing relationships, managing complex out-of-the-box solutions and thinking critically about the relationships they manage.

This role requires strong cross-functional collaboration and partnership in order to be successful. Leading a team of relationship managers, you will serve as a primary day-to-day point of contact and advocate for zerohash's diverse B2B client base which includes broker dealers, banks, neo-banks, merchant acquirers, fintechs, on-ramps and leading non-financial brands. You will also serve as an escalation point for business and account related issues and be a creative, trusted advisor for both clients and internal partners. The ideal candidate will have an understanding of the crypto and fintech landscape, exceptional relationship-building skills, and a strategic mindset to foster and sustain high-impact partnerships.

This is a fully remote role.
#LI-Remote

Responsibilities

• Build and maintain strong relationships with key stakeholders at client organizations, including executives, business development teams, and technical experts, to facilitate collaboration and drive joint initiatives
• Develop customer relationships into zerohash advocates to help build a strong community of customers
• Lead a team of talented, experienced relationship managers acting as both a coach and an escalation point.
• Lead collaboration across cross-functional teams, including sales, marketing, product, legal, and finance to ensure the client has a smooth onboarding experience and that the client strategy aligns with the broader business goals.
• Organize and lead monthly calls and quarterly business reviews with supported clients and also contribute to monthly revenue tracking and reporting to leadership as well as clients.
• Create account-based strategies with a focus on enablement, account mapping, share of wallet expansion, upselling and co-marketing.
• Work with Engineering, Product, Sales, Finance and Marketing teams to channel the client voice internally, impact product roadmaps, and ensure our solutions meet the needs of the market.
• Quarterback additional service usage by identifying upsell and cross sell opportunities and adoption of new products.
• Negotiate client agreements, contracts, and other legal documents, ensuring alignment with the company's goals and objectives.
• Responsible for ensuring the highest level of service delivery across the business measured by NPS
• Design and implement data driven reporting to track client satisfaction
• Own retention and contract renewals
• Excel at operating in a dynamic and quickly changing environment
• Maintain operational excellence, identifying and implementing improvements to client-related processes (CRM system, internal systems) on an ongoing basis.

Requirements

• Motivated by zerohash's mission and creating a seamless, best in class experience for our highest value clients
• Bachelor's degree or equivalent practical experience
• 7-10 years of experience in B2B Relationship Management/ Business Development; with at least 2 years of demonstrated experience in people management and leadership
• Experience growing client relationships including cross-sell/expansion
• Exceptional written and verbal communication, able to explain complex topics simply
• Strong interpersonal skills and the ability to build and maintain relationships with diverse stakeholders, both internally and externally
• The ability to work independently in a fast-paced environment
• Receptive to feedback and implements changes immediately with a positive attitude
• An interest in being a relationship builder, collaborative partner, and dynamic project manager
• Experience working in a complex ecosystem of SaaS or payments products
• An ability to translate complex business concepts into concise and easy to understand conversations, and put structure to nebulous, unstructured problems
• Travel requirements up to 20% to zerohash offices and client locations (depending on business need)
• Maintain focus on