DIRECTOR, SELF-DIRECTED SERVICES

People Inc. (NY); Town of Amherst (NY); On-site; USD 110,000 - 140,000; Full time

Job summary

People Inc. (NY) is seeking a Program Director to lead Self-directed Services within the Community Based Services Department.

You will oversee program operations, provide guidance, ensure regulatory compliance, and support staff across the Self-Direction program. The role emphasizes audits, budgeting oversight, policy development, staff supervision, and collaboration with plan owners to address questions and incidents.

Qualifications

• Bachelor's degree or combination of experience and education.
• Must have NY State Broker Credentials or to be completed upon hire.
• Knowledge of OPWDD regulatory standards.
• Excellent communication, both verbal and written, and customer service skills.

Responsibilities

• Maintain knowledge of self-directed programs, including regulations, finances and day-to-day operations.
• Ensure program readiness for reviews and surveys; assist with audit follow-ups.
• Supervise Fiscal Intermediary Representatives and Self-Direction Specialists.

Skills

OPWDD Regs

MS Office

Budgeting

Communication

Education

BA/BS or exp mix

Job description

As a member of the Management Team, the Program Director will be responsible for administering and managing Self-directed Services. Provide oversight, guidance and support to Self-Directed Services in the Community Based Services Department as a Program Director.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

• Maintain a comprehensive understanding/knowledge base of the self-directed programs/models, including regulations, finances and day–to-day operations.
• Ensure program is prepared for external/internal reviews and surveys. Assist in coordination the follow-up and responses to any audit findings with ‘Compliance Analyst’.
• Supervision and development of Fiscal Intermediary Representatives and Self-Direction Specialists, including the awareness and knowledge of staff talent pool, staff backgrounds and experience.
• Assist in developing policies and procedures for self-directed services as they relate to changes in billing, regulations, and day-to-day operations.
• Provide oversight of Self-Direction Specialists to ensure accuracy in invoices and staff payroll to ensure agency resources are fully recouped within the billing.
• Review of justification and supporting documentation for non-routine budget items (including housing, Therapies, OTPS, etc.) to ensure Medicaid billing standards are being met.
• Approve employee hiring, status changes, rate of pay changes as per approved self-directed plans.
• Support Fiscal Intermediary Representatives in communication with plan owners when questions arise regarding their plans. This includes coaching on staffing concerns and discipline.
• Incident Management - Coordination of incidents including appropriate notifications, actions and follow up.
• Ensure programs are of high quality and that improvement is continuous and immediate with appropriate follow up.
• Assumes leadership role in new project assignment that support Agency strategic plans.
• Financial and budgeting oversight as assigned.
• Complies with all agency policies and procedures.
• Other duties as assigned.

MINIMUM QUALIFICATIONS

• B.A., B.S. preferred or combination of experience and education
• Current New York State Broker Credentials or completed upon hire
• Must have knowledge of OPWDD regulatory standards
• Excellent communication, both verbally and through writing, and customer satisfaction skills
• High-level understanding and ability to work within Microsoft Office suite

SUPERVISORY RESPONSIBILITIES

• FI-Representative
• Others as assigned

Equal Opportunity Employer
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