DIRECTOR, SELF DIRECTED COMPLIANCE

PeopleInc; Town of Amherst (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

PeopleInc seeks a Director of Self-Directed Compliance to lead quality and regulatory adherence across the Self-Directed Services unit in Amherst, NY. The role collaborates with Program Directors, FP Reps, and support departments to ensure high-quality services and regulatory compliance.

You will supervise SD Specialists and Coordinators, manage reports, respond to audits, and drive process improvements with the Corporate Compliance and Quality Improvement teams.

Qualifications

• Associate’s Degree required; Bachelor’s preferred.
• 10 years of experience in related field requested.
• Proven supervisory experience leading multidisciplinary teams.

Responsibilities

• Ensure quality and productivity of supervisees.
• Act as liaison to Compliance, Quality Improvement, and IT teams; respond to audits.
• Coordinate data analyses, documentation reviews, and electronic records management.
• Provide training and guidance to SD team members on regulations and processes.
• Generate and distribute reports (budgets, summaries, SAPs, Safeguards, DDPs) for management.
• Assist with process development for housing admin fees, renewals, and reimbursements.
• Oversee DSP evaluations, peer reviews, satisfaction surveys, and expense reports.
• Engage in agency committees and uphold all policies and procedures.

Skills

Leadership

Education

Associate’s Degree (Bachelor’s preferred)

Tools

Electronic records systems

Job description

The Director of Self-Directed Compliance collaborates with Program Directors, FI Reps, and support departments to ensure quality services are provided. As a member of the management team, the Director of Self-Directed Compliance will ensure that services are of the highest quality and regulations are met. Facilitates, organizes, and coordinates information related to compliance, quality, and electronic service records. The Director of Self-Directed Compliance supports the department with on-going data analyses, documentation review, education, and management of electronic service records systems. The Director of Self-Directed Compliance acts as a liaison to the Corporate Compliance and Quality Improvement Departments and is responsible for responding to audits, noting and addressing trends, distributing system reports for follow-up, and developing implementation plans to improve services. The Director of Self-Directed Compliance supervises the SD Specialist Coordinators and SD Specialists.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

• Responsible for the quality and productivity of supervisees.
• Acts as a liaison between the Self-Directed Services department and Compliance, Quality Improvement, eVero, and others as requested or needed- responding to audits, noting and addressing trends, distributing system reports for follow-up, and developing implementation plans to improve services.
• Support to various departments to understand Self-Directed Services and its relationship to traditional Direct Provider Purchased services.
• Assists with training and support to SD team members as it relates to Corporate Compliance, Quality Improvement, electronic records systems, and regulations.
• Runs, reviews, and distributes various reports to ensure quality and efficiency, including budget utilization, monthly summaries, LCEDs, SAPs, Safeguards, DDPs.
• Works with Associate Vice President on various projects as needed.
• Provides support with Payroll, Billing, and Monthly Summaries.
• Active participation in agency committees and initiatives as assigned.
• Complies with all agency policies and procedures.
• Monitors and manages various single point of contact emails for the department, including css, utilization, SD Team, and Self Direction inboxes
• Oversees and ensures completion of DSP evals, peer reviews, satisfaction surveys, and monthly expense reports.
• Oversees and ensures uploading of utilization reports, distribution of payroll reports, management of Paid Neighbor Agreements, and responses to person centered reviews/records requests.
• Assisting with process development for housing admin fees, housing renewals, and reimbursement processing
• Complies with all agency policies and procedures
• Other duties as assigned.

MINIMUM QUALIFICATIONS

• Associate’s Degree (Bachelor’s preferred)
• 10 years experience

SUPERVISORY RESPONSIBILITIES:

• Provide guidance to a multidisciplinary team in relation to Self-Directed practices, procedures, and regulations.
• Provide direct supervision to SD Specialist Coordinators, who supervise SD Specialists.

Equal Opportunity Employer
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