DIRECTOR, SELF-DIRECTED SERVICES

PeopleInc; Town of Amherst (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

PeopleInc is seeking a Program Director to lead Self-directed Services within the Community Based Services Department. You will oversee program operations, audits, and staff development to ensure quality services and compliant billing.

The role requires strong knowledge of OPWDD standards, budgeting oversight, and effective communication with plan owners and staff. Eligible candidates should bring leadership experience in community-based programs and a dedication to client-centered care.

Qualifications

• B.A./B.S. preferred or combination of experience and education.
• Current New York State Broker Credentials or completed upon hire.
• Knowledge of OPWDD regulatory standards.
• Excellent communication, both verbally and through writing, and customer satisfaction skills.
• High-level understanding and ability to work within Microsoft Office suite.

Responsibilities

• Maintain a comprehensive understanding/knowledge base of the self-directed programs/models, including regulations, finances and day–to-day operations.
• Ensure program is prepared for external/internal reviews and surveys; coordinate follow-up and responses to audit findings.
• Supervise Fiscal Intermediary Representatives and Self-Direction Specialists, assessing staff talent and experience.
• Develop policies and procedures for self-directed services related to billing, regulations, and day-to-day operations.
• Provide oversight of Self-Direction Specialists to ensure invoicing and payroll accuracy for full recoupment of resources.
• Review justification and supporting documentation for non-routine budget items to ensure Medicaid billing standards are met.
• Approve employee hiring, status changes, and rate of pay changes per self-directed plans.
• Support FI Representatives in plan-owner communications; coach on staffing concerns and discipline.
• Incident Management – coordinate incidents, notifications, actions and follow up.
• Ensure programs are high quality with continuous and immediate improvements and follow up.
• Assume leadership in new projects supporting agency strategic plans.
• Financial and budgeting oversight as assigned.
• Comply with all agency policies and procedures.
• Other duties as assigned.

Skills

Communication skills

Customer service

Regulatory knowledge (OPWDD)

Budgeting

Education

B.A./B.S. degree

Tools

Microsoft Office

Job description

As a member of the Management Team, the Program Director will be responsible for administering and managing Self-directed Services. Provide oversight, guidance and support to Self-Directed Services in the Community Based Services Department as a Program Director.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

• Maintain a comprehensive understanding/knowledge base of the self-directed programs/models, including regulations, finances and day–to-day operations.
• Ensure program is prepared for external/internal reviews and surveys. Assist in coordination the follow-up and responses to any audit findings with ‘Compliance Analyst’.
• Supervision and development of Fiscal Intermediary Representatives and Self-Direction Specialists, including the awareness and knowledge of staff talent pool, staff backgrounds and experience.
• Assist in developing policies and procedures for self-directed services as they relate to changes in billing, regulations, and day-to-day operations.
• Provide oversight of Self-Direction Specialists to ensure accuracy in invoices and staff payroll to ensure agency resources are fully recouped within the billing.
• Review of justification and supporting documentation for non-routine budget items (including housing, Therapies, OTPS, etc.) to ensure Medicaid billing standards are being met.
• Approve employee hiring, status changes, rate of pay changes as per approved self-directed plans.
• Support Fiscal Intermediary Representatives in communication with plan owners when questions arise regarding their plans. This includes coaching on staffing concerns and discipline.
• Incident Management - Coordination of incidents including appropriate notifications, actions and follow up.
• Ensure programs are of high quality and that improvement is continuous and immediate with appropriate follow up.
• Assumes leadership role in new project assignment that support Agency strategic plans.
• Financial and budgeting oversight as assigned.
• Complies with all agency policies and procedures.
• Other duties as assigned.

MINIMUM QUALIFICATIONS

• B.A., B.S. preferred or combination of experience and education
• Current New York State Broker Credentials or completed upon hire
• Must have knowledge of OPWDD regulatory standards
• Excellent communication, both verbally and through writing, and customer satisfaction skills
• High-level understanding and ability to work within Microsoft Office suite

SUPERVISORY RESPONSIBILITIES

• FI-Representative
• Others as assigned

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.