AI-Driven Sales Ops Director

Socket.dev; Boston (MA); Hybrid; USD 170,000 - 210,000; Full time

Job summary

Duck Creek Technologies in Boston seeks a Director of Sales Operations to lead forecasting, planning, budgeting, quota setting, and compensation design for the sales organization. You will partner with Finance, HR, Marketing, and Product to ensure data integrity and enable decision-making with robust dashboards and KPIs.

This role blends strategic leadership with hands-on analytics, including CRM governance, KPI development, and quarterly business review support.

Qualifications

• Four-year college degree from an accredited institution; MBA or equivalent preferred.
• 7+ years of B2B SaaS sales or sales operations experience, including at least 5 years in a sales operations, business planning, or sales support management role.
• Demonstrated experience leading, managing, coaching, and developing high-performing teams, including setting priorities, managing performance, and building team capabilities.
• Salesforce experience required.
• Track record of successfully managing analytically rigorous corporate initiatives.

Responsibilities

• Design, implement, and manage sales forecasting, planning, and budgeting processes across the sales organization.
• Build and develop a high-performing Sales Operations team with clear roles, objectives, and accountability while creating opportunities for professional growth.
• Set priorities and allocate resources across the Sales Operations team, ensuring focus on high-impact initiatives.
• Own sales compensation plan administration — establishing rules, policies, and procedures in partnership with Accounting, Finance, and HR.
• Equitably assign sales force quotas, ensuring financial objectives are allocated across all sales channels.
• Partner with senior sales leadership to identify and implement sales process improvements.
• Prioritize investment in enabling technologies, including CRM platform changes.
• Define performance measurement and management programs, aligning reporting, training, and incentive programs.
• Develop and maintain sales KPIs, pipeline metrics, and forecasting accuracy reporting.
• Build and maintain sales performance dashboards for Sales VPs, supporting quarterly business reviews.
• Work with Sales Enablement to streamline processes and implement SOPs across regions.
• Lead sales force training planning in partnership with HR.

Skills

Leadership

Forecasting

Analytical thinking

Communication

Strategic planning

Team development

Travel readiness

Problem solving

Education

Bachelor's degree

MBA or equivalent

Tools

Salesforce

PowerBI

Job description

Duck Creek Technologies in Boston seeks a Director of Sales Operations to lead forecasting, planning, budgeting, quota setting, and compensation design for the sales organization. You will partner with Finance, HR, Marketing, and Product to ensure data integrity and enable decision-making with robust dashboards and KPIs.

This role blends strategic leadership with hands-on analytics, including CRM governance, KPI development, and quarterly business review support.