Director, Revenue Operations

Jobgether; United States; Remote; USD 150,000 - 230,000; Full time

Benefits offered by this job

Remote-first

Competitive pay

Leadership role

Professional development

Cross-functional exposure

Inclusive culture

Travel

Job summary

Jobgether is seeking a results-driven Head of Sales Operations to lead the entire Sales Operations function from a remote United States location. You will drive planning, forecasting, compensation, and analytics to support revenue growth and profitability.

You will manage forecasting with Finance and senior sales leaders, design incentive programs, and establish data-driven dashboards to monitor performance.

Qualifications

• 8+ years in Sales Operations, Commercial Operations, or related field with responsibility for sales planning, forecasting, and performance analysis.
• 5+ years of people management experience with team leadership and development.
• Experience in a technology reseller, distributor, SI, or tech services organization preferred.
• Proven expertise in sales forecasting, quota and financial planning, and compensation program management.
• Strong Salesforce administration/optimization experience, including data integrity, reporting, and process improvement.
• Familiarity with ERP platforms, quoting systems, BI tools, and sales automation solutions.
• Excellent analytical and problem-solving skills translating data into actionable insights.
• English communication skills; knowledge of additional languages a plus.
• Willingness to travel ~10%.

Responsibilities

• Lead the overall Sales Operations function aligning with revenue and profitability goals.
• Manage weekly sales forecasting with Finance and senior leadership.
• Oversee annual sales quota allocation and financial planning with FP&A.
• Design and monitor sales compensation plans and incentives.
• Develop dashboards, KPIs, and leaderboards to enable data-driven decisions.
• Drive Salesforce adoption, data quality, and reporting accuracy.
• Lead SOS and pre-sales support teams with clear responsibilities and staffing plans.
• Oversee quotation workflows ensuring accurate pricing and internal approvals.
• Coordinate with Procurement, Finance, vendors, and sales teams to resolve pricing and availability issues.
• Standardize procedures, documentation, escalations, and handoffs across units.
• Monitor service levels, quotes turnaround, productivity, and rework; pursue improvements.
• Collaborate with IT to enhance Salesforce, ERP, quoting tools, and automation.
• Manage escalations and implement corrective actions; coach teams for performance.

Skills

People management

Analytical skills

Stakeholder management

Change management

Process improvement

Communication

Sales forecasting

Education

Bachelor's degree in Business Administration

Tools

Salesforce

ERP systems

CRM adoption

BI tools

Quoting systems

Job description

Accountabilities

• Lead the overall Sales Operations function, ensuring effective sales planning, forecasting, reporting, and commercial support aligned with revenue and profitability objectives.
• Manage weekly sales forecasting processes in collaboration with Finance and senior sales leadership, ensuring accuracy, consistency, and actionable insights.
• Oversee annual sales quota allocation and financial planning in partnership with sales leaders and FP&A.
• Design, implement, and monitor sales compensation plans, incentive programs, SPIFFs, and other revenue acceleration initiatives.
• Develop and maintain sales performance dashboards, KPIs, productivity reports, and leaderboards to support data-driven decision-making and performance management.
• Facilitate quarterly business reviews (QBRs), providing leadership with relevant reporting, analysis, and recommendations.
• Drive Salesforce adoption and optimization, focusing on data quality, reporting accuracy, process consistency, and sales team effectiveness.
• Lead and develop Sales Operations Support (SOS) and commercial pre-sales support teams, establishing clear responsibilities, performance expectations, staffing plans, and accountability.
• Oversee quotation preparation and commercial support workflows, ensuring accuracy, responsiveness, appropriate pricing, and compliance with internal approval requirements.
• Coordinate with Procurement, Finance, vendors, and sales teams to resolve pricing, product availability, lead-time, and commercial issues.
• Standardize operational procedures, documentation, escalation processes, and handoffs across teams and business units.
• Monitor service levels, quote turnaround times, accuracy, backlogs, productivity, and rework, implementing continuous improvement initiatives.
• Collaborate with IT and business stakeholders to enhance Salesforce, ERP systems, quoting platforms, reporting tools, and automation capabilities.
• Manage escalated operational and commercial support issues, identify root causes, and implement corrective actions.
• Coach, mentor, and develop employees and team leaders, supporting performance management, succession planning, and organizational effectiveness.
• Provide senior leadership with regular updates on operational performance, resource requirements, risks, and improvement opportunities.
• Foster a collaborative, service-oriented culture focused on supporting sales teams, customers, and internal stakeholders.

Requirements:

• Bachelor's degree in Business Administration, Operations Management, Finance, or a related field preferred; equivalent professional experience may be considered.
• At least 8 years of progressive experience in Sales Operations, Commercial Operations, or a related field, including responsibility for sales planning, forecasting, and performance analysis.
• At least 5 years of people management experience, including team leadership, staffing, performance management, and employee development.
• Previous experience within a technology reseller, distributor, systems integrator, or technology services organization is strongly preferred.
• Proven expertise in sales forecasting, quota and financial planning, compensation program management, and commercial support operations.
• Strong experience with Salesforce administration or optimization, including CRM adoption, data integrity, reporting, and process improvement.
• Familiarity with ERP platforms, quoting systems, business intelligence tools, and sales automation solutions.
• Excellent analytical and problem-solving skills, with the ability to translate complex sales, financial, and operational data into actionable insights and recommendations.
• Working knowledge of pricing strategies, gross margin management, sales incentive structures, and commercial approval processes.
• Demonstrated ability to streamline workflows, standardize processes, improve service quality, and increase operational efficiency.
• Strong communication, presentation, and stakeholder management skills, with the ability to collaborate effectively across different organizational levels and functions.
• Proven ability to lead organizational change, manage competing priorities, and establish accountability across distributed teams.
• Collaborative and service-oriented leadership approach, supported by sound business judgment, adaptability, and a continuous improvement mindset.
• Excellent English communication skills, both written and verbal. Additional language skills, particularly Spanish, French, or Dutch, are an advantage.
• Willingness to travel approximately 10% as required.

Benefits:

• Remote-first flexibility: 100% remote working arrangement within the United States.
• Competitive compensation: Salary-based compensation package.
• Leadership opportunity: Strategic ownership of Sales Operations, commercial support, and revenue optimization initiatives.
• Professional development: Opportunities to lead organizational improvements, develop high-performing teams, and influence business strategy.
• Cross-functional exposure: Direct collaboration with executive leadership and key stakeholders across Sales, Finance, Procurement, IT, and Service Delivery.
• Inclusive workplace: Equal employment opportunities and a commitment to a diverse, respectful, and supportive work environment.
• Travel: Limited business travel, estimated at approximately 10%.