Director, Revenue Growth & Customer Transformation

RSM US LLP; New York (NY); On-site; USD 180,000 - 250,000; Full time

Job summary

RSM Consulting is seeking a Director to serve as Business Transformation Lead on integrated Customer & Growth transformations. The role focuses on driving operating-model change across revenue generation, pricing, and go-to-market functions, partnering with executives to ensure the business case translates into measurable revenue and margin improvements.

You will work alongside the Executive Transformation Partner and Platform & Delivery Lead, owning end-to-end processes and adoption delivery

Responsibilities

• Own the future-state commercial operating model—coverage and segmentation, territory structures, sales and service roles, pricing authority, and alignment with acquired or separated entities.
• Define end-to-end revenue-cycle processes: lead-to-opportunity, quote-to-cash, pricing and discounting, renewal and retention, and post-close integration or separation.
• Own decision rights: pricing, discount authority, deal governance, and customer-data ownership.
• Maintain traceability from business case to operating-model changes, adoption outcomes, and realized revenue.
• Lead HCD workstreams: personas, journey maps, and prototype testing with real users to drive requirements before build.
• Own OCM: leadership alignment, communications, readiness scoring, and adoption targets tied to benefits realization.
• Lead backlog refinement and value mapping, aligning growth drivers to features, adoption outcomes, and measurable benefits.
• Engage in sprint reviews and system demonstrations to ensure increments speed revenue-generating work.
• Provide executive confidence through transformation leadership and client relationship management.

Job description

RSM Consulting is seeking a Director to serve as Business Transformation Lead on integrated Customer & Growth transformations. The role focuses on driving operating-model change across revenue generation, pricing, and go-to-market functions, partnering with executives to ensure the business case translates into measurable revenue and margin improvements.

You will work alongside the Executive Transformation Partner and Platform & Delivery Lead, owning end-to-end processes and adoption delivery