Director, Resolution Services – Strategic Leader

TriNet; Atlanta, Northern (GA, KY); Hybrid; USD 125,000 - 250,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Life and disability insurance

401(k) savings plan

Employee stock purchase plan

11 company holidays, PTO

Job summary

TriNet is seeking a Director for Resolution Services in Atlanta, GA. This executive role sets the strategic direction, operating model, and governance for enterprise customer resolution initiatives across global teams.

You will lead managers, influence senior leaders, and drive performance using data, Power BI, and AI tools to improve resolution times and customer outcomes. The position is based in Atlanta with potential remote flexibility.

Qualifications

• Executive-level communication, presentation, negotiation, and stakeholder management at senior levels.
• Strong governance, budgeting, and process management experience.
• Experience with data analytics platforms and enterprise reporting tools.

Responsibilities

• Set strategic vision, governance, and objectives for Resolution Services.
• Lead managers and cross-functional teams to improve customer resolution outcomes.
• Oversee ETR governance, analytics, and reporting to drive improvements.
• Drive transformation and automation to scale operations and customer experience.

Skills

Executive-level communication

Strategic planning

Stakeholder management

Power BI

Analytical problem-solving

Education

Bachelor's degree or equivalent

Advanced degree preferred

Tools

Power BI

AI tools

Job description

TriNet is seeking a Director for Resolution Services in Atlanta, GA. This executive role sets the strategic direction, operating model, and governance for enterprise customer resolution initiatives across global teams.

You will lead managers, influence senior leaders, and drive performance using data, Power BI, and AI tools to improve resolution times and customer outcomes. The position is based in Atlanta with potential remote flexibility.