Director, Renewals Operations - AI-Driven Commercial Design

Skillsoft; United States; On-site; USD 215,000 - 235,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Job summary

Skillsoft is seeking a Director, Renewals Operations to design and operate a unified commercial function across pricing, deal desk, and contracts. You will drive end-to-end process redesign and own the function as its operating leader, partnering with Sales, Legal, and Finance.

This role emphasizes AI-first process improvements, data-driven decision making, and measurable ARR growth. The candidate should bring 12+ years in SaaS/PaaS operations and a track record of leading high-scale teams on

Qualifications

• 12+ years of experience running a SaaS/PaaS integrated commercial operations organization.
• 6+ years leading teams that own deal desk, pricing, or discount governance at scale.
• Experience managing pricing and discount governance at scale, as well as commercial policy design.
• Process redesign expertise with an AI/automation-forward orientation.
• Strong analytical command of deal, discount, and margin economics.
• Executive presence and cross-functional authority across Sales, Legal, and Finance.

Responsibilities

• Serve as the future operator of an integrated commercial function unifying pricing, deal desk, contract negotiation, and adjacent capabilities, governing price and discount on a ~$250M Enterprise ARR base.
• Co-manage future-state design of the function and end-to-end commercial process redesign.
• Integrating today's fragmented pricing, deal desk, contracts, and RFP resources into one function.
• Redesign commercial processes for speed and productivity with AI as a radical enabler.
• Define enabling systems requirements across CPQ, approval workflows, and contract lifecycle.
• Responsible for driving measurable ARR and productivity improvement through stronger pricing, discounting, and deal management by owning commercial policy, approval frameworks, and exceptions.
• Lead with an AI-first mindset. Use data, automation, and tooling, including Claude, to optimize the commercial processes, monitor KPIs, and continuously raise the bar on performance.
• Build and lead the function's team; partner and collaborate at the executive level with Sales, Legal, and Finance.

Skills

SaaS operations

Team leadership

Pricing governance

Policy design

AI/automation

Data analysis

Executive presence

Cross-functional leadership

Travel readiness

Education

Bachelor's degree or equivalent experience

Job description

Skillsoft is seeking a Director, Renewals Operations to design and operate a unified commercial function across pricing, deal desk, and contracts. You will drive end-to-end process redesign and own the function as its operating leader, partnering with Sales, Legal, and Finance.

This role emphasizes AI-first process improvements, data-driven decision making, and measurable ARR growth. The candidate should bring 12+ years in SaaS/PaaS operations and a track record of leading high-scale teams on