Director, AI-Driven Commercial Renewals Operations

Skillsoft Ireland Limited; Northern (KY); Hybrid; USD 215,000 - 235,000; Full time

Job summary

Skillsoft Ireland Limited is seeking a Director, Renewals Operations to design and operate an integrated commercial function governing pricing, deal desk, and contracts for a ~$250M Enterprise ARR base. You will co-lead the future-state design and own end-to-end process redesign, partnering with Sales, Legal, and Finance.

You will build the function, lead the team, and drive ARR growth through pricing governance, AI-enabled workflows, and KPI-driven improvements, with travel up to 20% on the

Qualifications

• 12+ years of experience running a SaaS/PaaS integrated commercial operations organization with a Bachelor’s degree or equivalent experience
• 6+ years leading teams that own deal desk, pricing, or discount governance at scale.
• Experience managing pricing and discount governance at scale, as well as commercial policy design.
• Process redesign expertise with an AI/automation-forward orientation
• Strong analytical command of deal, discount, and margin economics
• Executive presence and cross-functional authority across Sales, Legal, and Finance
• Location Preference: Boston, MA or East Coast with the ability to travel up to 20%

Responsibilities

• Serve as the future operator of an integrated commercial function unifying pricing, deal desk, contract negotiation, and adjacent capabilities, governing price and discount on a ~$250M Enterprise ARR base
• Co-manage future-state design of the function and end-to-end commercial process redesign.
• Integrating today's fragmented pricing, deal desk, contracts, and RFP resources into one function.
• Redesign commercial processes for speed and productivity with AI as a radical enabler.
• Define enabling systems requirements across CPQ, approval workflows, and contract lifecycle.
• Responsible for driving measurable ARR and productivity improvement through stronger pricing, discounting, and deal management by owning commercial policy, approval frameworks, and exceptions.
• Lead with an AI-first mindset. Use data, automation, and tooling, including Claude, to optimize the commercial processes, monitor KPIs, and continuously raise the bar on performance.
• Build and lead the function's team; partner and collaborate at the executive level with Sales, Legal, and Finance.

Skills

SaaS / PaaS ops leadership

Deal desk leadership

Pricing governance

Discount governance

AI / automation

Deal economics

Cross-functional leadership

Executive presence

Travel willingness

Education

Bachelor's degree or equivalent experience

MBA preferred

Tools

CPQ software

AI tooling

Job description

Skillsoft Ireland Limited is seeking a Director, Renewals Operations to design and operate an integrated commercial function governing pricing, deal desk, and contracts for a ~$250M Enterprise ARR base. You will co-lead the future-state design and own end-to-end process redesign, partnering with Sales, Legal, and Finance.

You will build the function, lead the team, and drive ARR growth through pricing governance, AI-enabled workflows, and KPI-driven improvements, with travel up to 20% on the