Senior Director, Fraud Prevention

Turo Inc.; Arizona; Hybrid; USD 180,000 - 220,000; Full time

Benefits offered by this job

Equity

Medical insurance

Retirement match

Learning stipend

Travel credits

Cell phone stipend

Paid time off

Parental leave

Job summary

Turo Inc. seeks a Senior Director, Fraud Prevention to lead verification, identity fraud prevention, and pre-trip investigations.

You will own the strategy, architecture, and playbooks that determine access to Turo, reporting to the Chief Risk Officer and partnering with Product, Engineering, Legal and Claims. You will manage a multi-tier team across in-house and vendor operations, build QA frameworks, and drive platform controls and automated tooling to reduce false positives while preserving

Qualifications

• 12 to 15+ years of experience in fraud prevention, identity risk, Trust & Safety, or related fields.
• 10+ years of people management experience, including experience managing managers and overseeing both in house teams and third party vendor environments.
• Deep expertise in identity verification, account fraud, document fraud, synthetic identity, account takeover, and pre transaction risk decisioning.
• Strong knowledge of fraud tooling vendors and the trade offs between building internal solutions and purchasing third party technology.
• Ability to work hands on with data, including proficiency with SQL, Excel, Google Sheets, or data visualization tools.
• Experience partnering with Data Science and Engineering teams to develop and refine fraud detection models.
• Exceptional written and verbal communication skills with the ability to influence executive stakeholders, present to board members, and guide cross functional partners with clarity and confidence.
• Professional certifications such as CFE or CPP are a bonus.
• Direct experience with fraud and verification tools such as Sift, Socure, Ekata, Persona, or similar platforms.
• Experience with payment fraud and payment processors such as Stripe.
• Experience within mobility, automotive, or marketplace platforms.

Responsibilities

• Own the end to end Verification & Identity Fraud Strategy, including verification tooling and risk-based decisioning.
• Lead pre-trip fraud investigations, risk scoring, and escalation protocols for fast, accurate decisions.
• Build and lead a multi tiered team across verification operations and fraud investigations with in-house and vendor components.
• Drive cross functional platform development with Product and Engineering for automated fraud tooling and risk controls.
• Synthesize risk signals and metrics into clear narratives and KPIs for senior leadership.

Skills

Fraud prevention

Identity risk

Trust & Safety

SQL

Excel

Data visualization

Executive communication

Vendor management

Education

MBA

J.D.

MS

Certified Fraud Examiner (CFE)

Certified Protection Professional (CPP)

Tools

Sift

Socure

Ekata

Persona

Stripe

Job description

About the team

About the team We are seeking a Senior Director, Fraud Prevention to lead the teams and technology responsible for keeping bad actors off Turo. This is a key role with broad scope. You will own the strategy and execution for user verification, identity fraud prevention, and pre trip fraud investigations. You will be the primary architect of the systems, tools, and operational playbooks that determine who gets access to Turo and who does not. This role reports to the Chief Risk Officer and partners closely with Product, Engineering, Data Science, Legal, and Claims.

What you will do

Verification & Identity Fraud Strategy

Own the end to end strategy for user verification, including identity document verification, liveness detection, synthetic identity detection, and ongoing account monitoring. Lead the evaluation, procurement, and optimization of third party verification and fraud tooling such as Socure, Ekata, Persona, or equivalent. Develop and continuously improve decisioning frameworks that balance fraud prevention with conversion and user experience. Stay ahead of evolving fraud vectors, including account takeover, document fraud, synthetic identities, and first party misrepresentation, and proactively build countermeasures.

Pre Trip Fraud Investigations

Lead the team responsible for pre trip fraud review, including identifying high risk bookings, escalating for manual review, and making go or no go decisions before a trip begins. Define investigation workflows, risk scoring criteria, and escalation protocols that enable fast, accurate decisions at scale. Build feedback loops between investigation findings and automated detection models to continuously improve signal quality.

Team & Operational Leadership

Build, develop, and hold accountable a multi tiered team of senior managers and individual contributors across verification operations and fraud investigations. Oversee a mix of in house and vendor supported operations, including associated P&L and vendor performance. Implement QA frameworks, coaching protocols, and productivity standards that ensure consistency and quality across all functions.

Cross Functional Collaboration & Platform Development

Partner with Product and Engineering to build and improve platform controls, automated fraud tooling, and risk based decisioning with a focus on reducing false positives. Align with Legal, Finance, and International Trust & Safety teams on enforcement protocols, compliance requirements, and global policy. Translate operational insights into product requirements and engineering priorities and serve as the fraud and verification domain expert for roadmap planning. Represent Turo with industry associations, government agencies, law enforcement, and technology peers to stay current on emerging fraud patterns.

Executive Communication

Synthesize complex risk signals and operational metrics into clear narratives and strategic recommendations for senior leadership. Define and own the KPIs that measure the health of verification, fraud prevention, and investigation functions.

Your profile

• 12 to 15+ years of experience in fraud prevention, identity risk, Trust & Safety, or related fields, ideally with meaningful experience at a high growth two sided marketplace or consumer technology platform.
• 10+ years of people management experience, including experience managing managers and overseeing both in house teams and third party vendor environments.
• Deep expertise in identity verification, account fraud, document fraud, synthetic identity, account takeover, and pre transaction risk decisioning.
• Strong knowledge of fraud tooling vendors and the trade offs between building internal solutions and purchasing third party technology.
• Ability to work hands on with data, including proficiency with SQL, Excel, Google Sheets, or data visualization tools.
• Experience partnering with Data Science and Engineering teams to develop and refine fraud detection models.
• Exceptional written and verbal communication skills with the ability to influence executive stakeholders, present to board members, and guide cross functional partners with clarity and confidence.
• Strong strategic leadership skills with the ability to translate fraud trends, operational insights, and data into scalable prevention strategies.
• Demonstrates Turo's operating principles through work product and day to day team interactions.
• Bonus if you have Advanced degree such as an MBA, JD, or MS.
• Professional certification such as Certified Fraud Examiner (CFE) or Certified Protection Professional (CPP).
• Direct experience with fraud and verification tools such as Sift, Socure, Ekata, Persona, or similar platforms.
• Experience with payment fraud and payment processors such as Stripe.
• Experience within mobility, automotive, or marketplace platforms.

Compensation

For this role, the target base salary range in Phoenix is $180,000 - $220,000 annually + Bonus. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Working location and schedule

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule - Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees
• Employer-paid medical, dental, and vision insurance (Country specific)
• Retirement employer match
• Learning & Development stipend to invest in your professional development
• Turo host matching program
• Turo travel credit
• Cell phone and internet stipend
• Paid time off to relax and recharge
• Paid holidays, volunteer time off, and parental leave
• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

About Turo

Turo is the world's largest car sharing marketplace where you can book the perfect car for wherever you're going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts. Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes. Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is a Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable. We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing [e-mail].