Director, Quality & Patient Experience

Equitas Health; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Equitas Health is seeking a Senior Quality Manager to supervise the Quality Department and drive the annual Quality Management Plan in Columbus, OH. You will collaborate with clinic care teams to implement QI processes, improve clinical quality measures, and lead governance committees.

You will use data systems to identify improvement opportunities, design QI programs, and ensure HIPAA and PCMH standards compliance across service lines. Strong leadership and communication are essential.

Qualifications

• Minimum of 3 years of managerial experience in a health center or clinical setting.
• Extensive knowledge and experience with implementing quality improvement methods and tools.
• Proficient technology skills: MS Office applications, Outlook, Teams, Electronic Medical Records systems (Epic preferred)

Responsibilities

• Provides supervision and oversight for the Quality Department and the annual Quality Management Plan.
• Collaborates with clinic care team members to establish quality improvement processes throughout the organization.
• Collaborates with the Chief Medical Officer in improving clinical quality measures across all service lines.
• Uses existing data systems to identify areas in need of quality improvement and designs QI programs accordingly.
• Co-Leads organizational governance committees including Patient Experience and Quality Assurance.
• Employs PDSA cycles to design and disseminate optimal workflows in collaboration with care teams.
• Provides support to care teams, incorporating QI methodologies and transformation strategies.
• Understands PCMH standards and supports care teams to adhere to policies and processes for high quality care.
• Analyzes and reviews processes to align with PCMH and HRSA standards.
• Assists in policies pertaining to care-based incentive programs, PCMH, and quality improvement.
• Oversee Medical Records and monitor HIPAA compliance.
• Supervise patient experience specialist and collaborate on quality improvement projects.
• Provide oversight to the Compliance Specialist and ensure audits and regulatory applications are completed.
• Ensure timely UDS and RSR reporting with finance, grants, and informatics departments.
• Collaborate with other departments for data submissions and external reporting.
• Lead or participate in work teams related to QI and staff education.

Skills

Quality improvement methods

Data analysis

Leadership

HIPAA knowledge

EMR systems (Epic preferred)

MS Office / Teams

Policy implementation

Team collaboration

Education

Bachelor's degree in nursing, health services administration, public health, or related field

Tools

Epic EMR

MS Office

Job description

Equitas Health is seeking a Senior Quality Manager to supervise the Quality Department and drive the annual Quality Management Plan in Columbus, OH. You will collaborate with clinic care teams to implement QI processes, improve clinical quality measures, and lead governance committees.

You will use data systems to identify improvement opportunities, design QI programs, and ensure HIPAA and PCMH standards compliance across service lines. Strong leadership and communication are essential.