Director, Quality Assurance & Oversight

Project Hospitality; New York (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Generous paid time off

NYS Paid Sick Time

403(b) retirement plan

Comprehensive medical coverage

Tuition reimbursement

Life insurance and disability

Job summary

Project Hospitality in Staten Island, NY seeks a Director of Quality, Integrity & Oversight to lead agency-wide quality assurance, audit readiness, and internal oversight within the Planning & Evaluation Department.

This role builds a coordinated framework for program reviews, internal audits, corrective actions, and external audit responses, partnering with leadership to strengthen accountability and align with regulatory and contractual standards.

Qualifications

• 5–7+ years of experience in quality assurance, compliance, audit, program oversight, or governance functions.
• Experience in nonprofit, healthcare, behavioral health, or human services environments.
• Familiarity with regulatory frameworks, contracts, and funding requirements.
• Strong leadership, systems thinking, and organizational design skills.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving capacity.
• Demonstrated experience managing teams and cross-functional initiatives.

Responsibilities

• Lead the design and implementation of an agency-wide quality assurance and oversight framework.
• Oversee internal audits, program reviews, and monitoring activities across programs and service lines.
• Ensure documentation, service delivery, and reporting align with regulatory, contractual, and internal standards.
• Establish consistent tools, protocols, and review processes for oversight activities.
• Coordinate preparation and response for external audits, monitoring visits, and regulatory reviews.
• Lead audit readiness planning and documentation controls.
• Track findings, recommendations, and corrective actions through resolution.
• Oversee internal case review and incident response coordination processes.
• Support investigation-related functions through structured intake, documentation review, and response tracking.
• Partner with program leadership to translate findings into operational improvements.
• Monitor trends, risks, and systemic issues to inform leadership decision-making.
• Embed continuous improvement practices across programs.
• Collaborate with Data Management leadership to align oversight with performance and outcome data.
• Lead and supervise the oversight team, including staffing structure, performance expectations, and professional development.

Skills

Leadership

Quality assurance

Regulatory compliance

Risk management

Analytical thinking

Communication

Cross-functional collaboration

Education

Master’s degree preferred

Job description

Project Hospitality in Staten Island, NY seeks a Director of Quality, Integrity & Oversight to lead agency-wide quality assurance, audit readiness, and internal oversight within the Planning & Evaluation Department.

This role builds a coordinated framework for program reviews, internal audits, corrective actions, and external audit responses, partnering with leadership to strengthen accountability and align with regulatory and contractual standards.