Director, Project Management- Global Payment Network

Capital One; Richmond (VA); On-site; USD 187,000 - 214,000; Full time

Job summary

Capital One in Richmond, VA seeks a Director of Transaction Processing Network Documentation to lead AI-enabled documentation modernization, aligning with policy and driving a “documentation as code” strategy. You will partner with AI programs to automate content, validation, and accessibility across the Transaction Processing ecosystem.

You will build and mentor a high-performing team, translate complex specifications into actionable guidance for developers and stakeholders, and ensure a single

Qualifications

• Bachelor’s Degree or Military experience.
• At least 5 Years of Project Management experience.
• At least 3 Years of People Management experience.
• 7+ years of experience in Process Management, Technical Documentation, or Product Operations within Financial Services or FinTech.
• 5+ years of People Management experience, with change or digital transformation.
• Technical proficiency with modern documentation frameworks and AI/LLM integration in an enterprise environment.
• Strategic influencing skills to align cross-functional teams around a common vision.
• Certifications: PMP, Lean, Agile, or Six Sigma preferred.

Responsibilities

• Vision & AI Transformation: Define multi-year roadmap for modernizing the Documentation ecosystem.
• AI-Fluent Architecture: Integrate LLMs and AI workflows into the documentation lifecycle.
• Documentation Modernization: Migrate legacy manuals to AI-ready data formats.
• Network Policy Partnership: Align documentation with evolving business regulations.
• Strategic Leadership: Drive alignment with Network Product & Platforms objectives.
• Consultative AI Integration: Test and deploy AI-driven interfaces for docs.
• Team Leadership: Build and mentor a high-performing documentation team.

Skills

Project Management

People Management

Strategic Thinking

AI/LLM Integration

Certifications (PMP/Lean/Agile/Six Sig

Communication

Education

Bachelor’s Degree or Military Experience

Tools

AI/LLM Tools

Job description

Director Project Management (PM120)

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our mission is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work. The Role: As the Director of Transaction Processing Network Documentation, you will lead the critical pillar responsible for managing and transforming our technical specifications into a dynamic, queryable, and AI-enabled ecosystem. You will lead the strategy to bridge the gap between technical specifications and actionable intelligence. You are not just writing documents; you are designing the future of how participants will understand and implement technical changes in the Transaction Processing platforms. This role ensures that as we innovate, we remain well managed through automated, resilient, and intelligent systems.

• Vision & AI Transformation: Define the multi-year roadmap for modernizing the Transaction Processing Network Specifications ecosystem. Transition our team from traditional technical writing to managing "documentation as code," leveraging Generative AI to automate content generation, validation, and accessibility.
• AI-Fluent Architecture: Partner with the GPN AI Program to integrate LLMs and agentic workflows into the documentation lifecycle. Design systems where AI tools can ingest our technical specifications to provide real-time, consultative support to internal and external partners.
• Documentation Modernization: Oversee the migration of legacy manuals to structured, AI-ready data formats. Implement validation mechanisms to ensure accuracy across all technical specifications.
• Network Policy Partnership: Partner closely with the Network Policy team to ensure seamless alignment between evolving business regulations and our technical documentation. Act as a stakeholder in translating modernized rules into queryable, AI-ready technical standards, you will ensure a single source of truth for network compliance to technical specifications.
• Strategic Leadership: Drive organizational alignment, ensuring our documentation strategy supports the broader Network Product & Platforms (NPP) objectives and the long-term goals of the Transaction Processing organization.
• Consultative AI Integration: Partner with the Network Policy team to test, develop and deploy AI-driven interfaces that allow developers and stakeholders to "chat with our docs," reducing the friction of finding technical answers and speeding up time-to-market for new initiatives.
• Team Leadership: Build and mentor a high-performing team of associates. Foster a culture of technical excellence, process optimization, and AI literacy. Enable team members to act as strategic consultants for the broader organization.

Basic Qualifications

• Bachelor’s Degree or Military experience
• At least 5 Years of Project Management experience
• At least 3 Years of People Management experience

Preferred Qualifications

• 7+ years of experience in Process Management, Technical Documentation, or Product Operations within Financial Services or FinTech.
• 5+ years of People Management experience, with a proven track record of leading teams through periods of significant change or digital transformation.
• Technical Proficiency: Deep understanding of modern documentation frameworks and experience with AI/LLM integration in an enterprise environment.
• Strategic Capability: Exceptional influencing skills, with the ability to articulate technical strategy to senior leadership and align cross-functional teams around a common vision.
• Certifications: PMP, Lean, Agile, or Six Sigma certifications preferred.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Chicago, IL: $187,300 - $213,700 for Director, Project Management

McLean, VA: $206,000 - $235,100 for Director, Project Management

New York, NY: $224,800 - $256,500 for Director, Project Management

Richmond, VA: $187,300 - $213,700 for Director, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).