Director, Programs, Education & Visitor Experience

Minnetrista Museum & Gardens; Muncie (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Minnetrista Museum & Gardens in Muncie, IN seeks a Programs and Visitor Services leader to oversee development, delivery, and evaluation of educational and entertaining programming. You will supervise a team and guide cross-department collaboration to achieve audience diversity and strong guest experiences.

This role emphasizes strategic planning, budget management, and partnerships with schools and community organizations to deliver visitor-centered experiences that align with Minnetrista’s

Qualifications

• Bachelor’s degree in education, history, art, natural history/environmental education, and/or related experience.
• Have 5 to 8 years’ informal education or teaching background, including developing and evaluating audience-specific experiences.
• Museum experience and/or a degree in museum studies or education is preferred.

Responsibilities

• Direct, manage and evaluate the Programs Department and Visitor Services functions.
• Oversee the development, delivery, and assessment of programs that attract and engage adults, families, and schools as part of drop-in and scheduled experiences for diverse audiences with a wide variety of visitor backgrounds.
• Strengthen ties with regional schools, including by developing and offering relevant educational programming, and communicating and coordinating with teachers and administrators.
• Serve as a liaison to community education groups, including Cradle to Career Muncie and others as applicable.
• Supervise and mentor Visitor Services leads and Experience Guide leads to provide admissions and ticketing services, answer visitor questions, share information with visitors, and provide excellent customer service to ensure a world-class experience for visitors at all stages of their engagement with Minnetrista.
• Lead a cross-departmental team to generate new ideas for programming initiatives for target audiences and outcomes that address community interests and needs, and organizational mission, including programs that appeal to diverse audiences.
• Develop and manage Programs and Visitor Services departmental budgets and finances to be fiscally responsible with available resources.
• Help establish and maintain collaborations with external organizations and individuals to bring engaging visitor-centered experiences to the community.
• Collaborate with staff, including Exhibitions and Collections staff, to tell great stories that further the mission of the organization through complementary and relevant programming.
• Collaborate with other departments to develop and assess target audience goals and strategies and assist in fulfilling partner expectations.
• Perform all other duties required.

Skills

Leadership

Communication

Project management

Organizational skills

Customer service mindset

Microsoft Office Suite

CRM software (Altru by Blackbaud)

Team mentorship

Education

Bachelor’s degree in education, history, art, natural history/environmental education, or related experience

Museum studies or education degree preferred

Tools

Microsoft Office Suite

CRM software (Altru by Blackbaud)

Job description

Minnetrista Museum & Gardens in Muncie, IN seeks a Programs and Visitor Services leader to oversee development, delivery, and evaluation of educational and entertaining programming. You will supervise a team and guide cross-department collaboration to achieve audience diversity and strong guest experiences.

This role emphasizes strategic planning, budget management, and partnerships with schools and community organizations to deliver visitor-centered experiences that align with Minnetrista’s