Director Program Operations

Nuaxis-Innovations; Washington (District of Columbia); On-site; USD 130,000 - 170,000; Full time

Job summary

NuAxis seeks a Director of Program Operations to lead the PMO and coordinate cross-functional execution across the company. You will oversee operational governance, staffing, contract setup, and readiness activities to ensure successful program startups and sustained performance.

You will manage executive reporting, develop dashboards, and drive continuous improvement across Delivery, Contracts, Finance, HR, Recruiting, IT, and Administration.

Qualifications

• 8+ years of operations, PMO, program management, or business management experience.
• 3+ years leading teams and cross-functional initiatives.
• Strong organizational, communication, and leadership skills.
• Experience in federal contracting environments preferred.

Responsibilities

• Lead the company's PMO and operational governance processes.
• Coordinate monthly Program Management Reviews (PMRs).
• Coordinate activities across business functions to support company objectives.
• Manage executive reporting, dashboards, action tracking, and operational reviews.
• Identify and resolve operational risks, issues, and dependencies.
• Lead the transition of new contract awards and major program expansions.
• Coordinate staffing, onboarding, contract setup, financial setup, and operational readiness activities.
• Maintain transition plans, schedules, and readiness reviews.
• Drive accountability for transition milestones and successful program startup.
• Monitor staffing needs, vacancies, recruiting priorities, and onboarding progress.
• Support workforce planning and resource management initiatives.
• Escalate risks impacting program execution or revenue recognition.
• Oversee corporate IT support, administrative services, licensing, equipment, and office operations.
• Support employee onboarding, system access, and internal operational processes.
• Coordinate corporate events, communications, and administrative activities.
• Supervise PMO, operations, administrative, and support personnel.
• Develop team members and establish performance expectations.
• Foster a culture of accountability, collaboration, and operational excellence.

Skills

PMO leadership

Operations management

Cross-functional collaboration

Executive reporting

Leadership

Education

Bachelor's degree

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose.

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a Director Program Operationsfor a Full-Time position.

Job Summary:

The Director of Program Operations serves as the operational leader responsible for coordinating execution across the company. This role leads the PMO, manages contract transitions, oversees corporate operational support functions, and ensures business activities are aligned across Delivery, Contracts, Finance, HR, Recruiting, IT, and Administration.

The Director leads a team and serves as the central point of coordination for operational priorities, readiness activities, reporting, and continuous improvement initiatives.

Key Responsibilities

PMO & Business Operations

• Lead the company's PMO and operational governance processes.
• Coordinate monthly Program Management Reviews (PMRs).
• Coordinate activities across business functions to support company objectives.
• Manage executive reporting, dashboards, action tracking, and operational reviews.
• Identify and resolve operational risks, issues, and dependencies.

Program Transitions

• Lead the transition of new contract awards and major program expansions.
• Coordinate staffing, onboarding, contract setup, financial setup, and operational readiness activities.
• Maintain transition plans, schedules, and readiness reviews.
• Drive accountability for transition milestones and successful program startup.

Workforce & Operational Readiness

• Monitor staffing needs, vacancies, recruiting priorities, and onboarding progress.
• Support workforce planning and resource management initiatives.
• Escalate risks impacting program execution or revenue recognition.

Corporate Services

• Oversee corporate IT support, administrative services, licensing, equipment, and office operations.
• Support employee onboarding, system access, and internal operational processes.
• Coordinate corporate events, communications, and administrative activities.

Leadership

• Supervise PMO, operations, administrative, and support personnel.
• Develop team members and establish performance expectations.
• Foster a culture of accountability, collaboration, and operational excellence.

Qualifications

• Bachelor's degree or equivalent experience.
• 8+ years of operations, PMO, program management, or business management experience.
• 3+ years leading teams and cross-functional initiatives.
• Strong organizational, communication, and leadership skills.
• Experience in federal contracting environments preferred.

Our Profile:

We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!