Director, Product Strategy & Operations — AI-Driven Portfolio

Logoslabs; San Francisco (CA); On-site; USD 180,000 - 260,000; Full time

Job summary

JumpCloud is seeking a Director-level leader to align strategy, investment, execution, and customer evidence across the product portfolio. You will partner with executives and drive governance, metrics, and monetization analyses while building AI-enabled workflows to automate reporting and reduce manual Product Operations work.

You will own the Customer Advisory Board model, oversee KPI and reporting improvements, and collaborate on pricing and packaging decisions to scale a SaaS business

Qualifications

• Ideally with product strategy and product operations judgment.
• Comfortable with portfolio management, SaaS metrics, Pendo, customer research, pricing, and packaging.
• Able to work directly with executives while building analyses and operating mechanisms.

Responsibilities

• Operate portfolio planning, prioritization, governance, risks, and quarterly reviews.
• Own executive, SLT, and Board-level product reporting.
• Own Pendo strategy, instrumentation governance, dashboards, and adoption insights.
• Manage PIM intake, prioritization, disposition, and customer close-loop practices.
• Oversee Customer Advisory Board operating model, agenda, insights, and follow‑through.
• Maintain use-case, capability, GPL, PMF, and package/SKU mappings.
• Collaborate with Finance and GTM on pricing, packaging, product performance, and monetization analysis.
• Improve planning, KPI, and reporting processes; build AI-powered reporting workflows.

Skills

Product strategy

Product operations

Portfolio management

SaaS metrics

Executive stakeholder management

Pricing & packaging

AI tooling

Tools

Pendo

Job description

JumpCloud is seeking a Director-level leader to align strategy, investment, execution, and customer evidence across the product portfolio. You will partner with executives and drive governance, metrics, and monetization analyses while building AI-enabled workflows to automate reporting and reduce manual Product Operations work.

You will own the Customer Advisory Board model, oversee KPI and reporting improvements, and collaborate on pricing and packaging decisions to scale a SaaS business