Director, Product Strategy and Operations -India

Logoslabs; San Francisco (CA); On-site; USD 180,000 - 260,000; Full time

Job summary

JumpCloud is seeking a Director-level leader to align strategy, investment, execution, and customer evidence across the product portfolio. You will partner with executives and drive governance, metrics, and monetization analyses while building AI-enabled workflows to automate reporting and reduce manual Product Operations work.

You will own the Customer Advisory Board model, oversee KPI and reporting improvements, and collaborate on pricing and packaging decisions to scale a SaaS business

Qualifications

• Ideally with product strategy and product operations judgment.
• Comfortable with portfolio management, SaaS metrics, Pendo, customer research, pricing, and packaging.
• Able to work directly with executives while building analyses and operating mechanisms.

Responsibilities

• Operate portfolio planning, prioritization, governance, risks, and quarterly reviews.
• Own executive, SLT, and Board-level product reporting.
• Own Pendo strategy, instrumentation governance, dashboards, and adoption insights.
• Manage PIM intake, prioritization, disposition, and customer close-loop practices.
• Oversee Customer Advisory Board operating model, agenda, insights, and follow‑through.
• Maintain use-case, capability, GPL, PMF, and package/SKU mappings.
• Collaborate with Finance and GTM on pricing, packaging, product performance, and monetization analysis.
• Improve planning, KPI, and reporting processes; build AI-powered reporting workflows.

Skills

Product strategy

Product operations

Portfolio management

SaaS metrics

Executive stakeholder management

Pricing & packaging

AI tooling

Tools

Pendo

Job description

About JumpCloud®

JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

JumpCloud is Intelligent, Secure IT.

About the Role:

Mission: Give the Product leadership team a reliable operating system connecting strategy, investment, execution, customer evidence, adoption, packaging, and business performance.

Role profile: Director-level, reporting directly to the SVP Product. Capable of operating as a highly hands‑on leader.

What you’ll be doing:

• Operate portfolio planning, product prioritization list and dashboard (internal: GPL), governance, dependencies, risks, and Product Business Reviews.

• Own executive, SLT, and Board-level Product reporting.

• Own Pendo strategy, instrumentation governance, dashboards, and adoption insights.

• Operate PIM intake, prioritization, disposition, and customer close-loop practices.

• Own the Customer Advisory Board operating model, agenda, insights, and follow‑through.

• Maintain use‑case, capability, GPL, PMF, and package/SKU mappings.

• Partner with Finance and GTM on pricing, packaging, product performance, and monetization analysis.

• Improve existing planning, KPI, and reporting processes rather than automatically replacing them.

• Build AI agents and workflows that automate reporting, synthesize customer evidence, detect portfolio risks, and reduce manual Product Operations work.

• Act as a high‑trust operating partner: identify weak evidence, force decisions, and ensure agreed actions close.

We’re looking for:

• Ideally a Product strategy and Product Operations judgment or similar Product Management background.

• Comfortable with portfolio management, SaaS metrics, Pendo, customer research, pricing, and packaging.

• Able to work directly with executives while still building analyses and operating mechanisms personally.

• Demonstrated ability to use AI tooling and build practical agents or workflow automations.

• Commercially minded and willing to challenge low‑value activity.

• Ability to work in a frequently synchronous way with Product Leadership and partner with team members globally.

Why JumpCloud?

If you thrive working in a fast, SaaS‑based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO

JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.