Director, Product Operations & PLM Platforms

Alice and Olivia; New York (NY); On-site; USD 150,000 - 175,000; Full time

Job summary

Alice and Olivia is seeking a Director of Product Operations & PLM Systems to own the end-to-end business processes that drive development and production across technical design, patternmaking, fabric, trims, costing and grading.

You will own the PLM platform and shape how processes flow into other systems, evolving from implementation to practical, everyday use for a large product organization.

Qualifications

• 10+ years in apparel product development, production or product operations.
• Proven track record designing and implementing operational processes in a product org.
• Deep knowledge of apparel production best practices and how to implement them in production.
• Fluency in the apparel product lifecycle: line planning, tech packs, fittings, grading, costing, sourcing handoff, and production release.
• Hands-on ownership or administration of an enterprise PLM platform.
• Experience integrating PLM with ERP and other downstream systems; master data governance.
• Knowledge of 3D design tools such as CLO3D and how they intersect with data.
• Experience writing BRs for vendors and technical teams.
• Hands-on change management across teams resisting change.

Responsibilities

• Own end-to-end process design across the product organization, defining roles, timing, and sequence against the seasonal calendar.
• Serve as the operational right hand to the SVP of Product Development & Production and drive cross-functional decisions.
• Define calendar milestones and gate criteria for season readiness.
• Diagnose gaps as training, process, or system and fix the root cause.
• Map downstream impact of process changes and design cross-team handoffs.
• Design processes to cover costing, sourcing and supply chain gaps.
• Lead change management to ensure adoption and train stakeholders.
• Own documentation, SOPs and training to keep processes current.
• Lead cross-functional expert network and drive item-level decisions.

Skills

Product operations

Process design

Change management

3D design

Leadership

Vendor management

Data governance

PLM integration

ERP integration

Tools

Lectra Kubix Link

CLO3D

ERP

Job description

Alice and Olivia is seeking a Director of Product Operations & PLM Systems to own the end-to-end business processes that drive development and production across technical design, patternmaking, fabric, trims, costing and grading.

You will own the PLM platform and shape how processes flow into other systems, evolving from implementation to practical, everyday use for a large product organization.