Director, Product Operations & PLM Systems

ALICE + OLIVIA; New York (NY); On-site; USD 150,000 - 175,000; Full time

Job summary

ALICE + OLIVIA in New York seeks a Director of Product Operations & PLM Systems to own the end-to-end product development and production process and the platforms that support it. You will partner with the SVP of Product Development & Production as a trusted proxy, turning tribal knowledge into defined, documented, adopted processes.

This role merges operations leadership with system stewardship, focusing on platform ownership, cross-functional collaboration across design, sourcing and

Qualifications

• 10+ years in apparel product development, production or operations.
• Experience owning an enterprise PLM platform.
• Strong change management across large teams.

Responsibilities

• Own end-to-end process design across the product org, defining who does what, when, and in what sequence against the seasonal calendar.
• Serve as the operational right hand to the SVP of Product Development & Production, representing the product organization in cross-functional decisions and carrying them through to execution.
• Define calendar milestones and gate criteria so season readiness is visible and managed.
• Diagnose whether a breakdown is a training gap, a process gap or a system gap, and fix the right one instead of defaulting to a system request.
• Map the downstream impact of process changes before they are made, and design the handoffs between teams so work does not stall at the seams.

Skills

Product Operations

PLM Systems

Change Management

Cross-functional Leadership

Tools

Lectra Kubix Link

Job description

ALICE + OLIVIA in New York seeks a Director of Product Operations & PLM Systems to own the end-to-end product development and production process and the platforms that support it. You will partner with the SVP of Product Development & Production as a trusted proxy, turning tribal knowledge into defined, documented, adopted processes.

This role merges operations leadership with system stewardship, focusing on platform ownership, cross-functional collaboration across design, sourcing and